Activate the legacy IBM PVU Process Pack

---
title: Activate the legacy IBM PVU Process Pack
description: The legacy Software Asset Management - IBM PVU Process Pack \(com.snc.sam.ibmpvu.pp\) plugin can no longer be activated upon request. If the legacy plugin has already been activated on your ServiceNow instance, you can continue to use the legacy IBM PVU Process Pack.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/software-asset-management/t\_ActivatingTheIBMPVUProcessPack.html
release: australia
product: Software Asset Management
classification: software-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Legacy IBM PVU Process Pack, Legacy Software Asset Management plugin, ITSM Software Asset Management, Asset Management common applications, IT Service Management]
---

# Activate the legacy IBM PVU Process Pack

The legacy Software Asset Management - IBM PVU Process Pack \(com.snc.sam.ibmpvu.pp\) plugin can no longer be activated upon request. If the legacy plugin has already been activated on your ServiceNow instance, you can continue to use the legacy IBM PVU Process Pack.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  On the All Applications page, click **Request Plugin** to open the Request form on HI.

3.  On Now Support, click the **Take me to the Hi Service Portal Active a Plugin Service Catalog** link to access the Now Support Service Portal Service Catalog.

4.  On the form, fill in the fields.

<table id="table_awx_bhf_ygb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr id="target-instance"><td>

Target Instance

</td><td>

Instance on which to activate the plugin.

</td></tr><tr><td>

Plugin Name

</td><td>

Name of the plugin to activate.

</td></tr><tr id="date-time"><td>

Specify the date and time you would like this plugin to be enabled

</td><td>

The date and time must be at least two business days from the current time.**Note:** Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the **Reason/Comments** field.

</td></tr><tr id="reasons-comments"><td>

Reason/Comments

</td><td>

Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify that in the comments.

</td></tr></tbody>
</table>5.  Click **Submit**.


**Parent Topic:**[Legacy IBM PVU Process Pack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/software-asset-management/c_IBMPVUProcessPack.md)