Task Intelligence for ITSM

---
title: Task Intelligence for ITSM
description: ServiceNow Task Intelligence for ITSM uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/task-intelligence-for-itsm/c-itsm-task-intelligence.html
release: australia
product: Task Intelligence for ITSM
classification: task-intelligence-for-itsm
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# Task Intelligence for ITSM

ServiceNow® Task Intelligence for ITSM uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes.

## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Task Intelligence for ITSM concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/task-intelligence-for-itsm/exploring-task-intel-itsm.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure environment, tools, and user access.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/task-intelligence-for-itsm/configure-task-intelligence-for-itsm.md)

</td><td>

[Manage\[Omitted image "bus-manage.svg"\] Alt text:Learn how you can use Task Intelligence for ITSM.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/task-intelligence-for-itsm/using-task-intelligence-itsm.md)

</td></tr><tr><td>

[Monitor\[Omitted image "bus-monitor.svg"\] Alt text:Learn about monitoring and analyzing Task Intelligence for ITSM models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/task-intelligence-for-itsm/task-intel-monitor-analystics.md).

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Task Intelligence for ITSM components, such as roles and dependent applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/task-intelligence-for-itsm/task-intelligence-itsm-reference.md)

</td><td>

 

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask or answer questions in the Task Intelligence for ITSM community](https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D%7Ecategory%5Bincident-management%5D)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)