Components installed with Task Intelligence for ITSM
Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task), including tables, user roles, and ServiceNow store applications.
Roles installed
|
Role title [name] |
Description |
Contains roles |
|---|---|---|
|
Task Intelligence Admin [sn_itsm_ml_task.ti_admin] |
Admin user with rights to all actions in the application. Creates, edits, and monitors all Task Intelligence models. |
|
|
Task Intelligence Analyst[sn_itsm_ml_task.ti_analyst] |
Views and monitors Task Intelligence models through the Analytics dashboard. |
|
|
Task Intelligence User[sn_itsm_ml_task.ti_user] |
View-only access to the ITSM Task Intelligence Monitoring Dashboard. No ability to perform administrative actions, modify configurations, or manage models. |
|
|
Table |
Description |
|---|---|
|
Task Intelligence Admin Template [sn_ti_admin_template] |
Contains template records, which are inserted by other applications, that specify the defaults for model training settings, implementation plans, and UI display information. |
|
Task Intelligence Admin Help [sn_ti_admin_help] |
Contains help records that are displayed in a collapsible panel inside the application. Contents are filtered by the chosen template and setup page. |
|
Task Intelligence Admin Feature [sn_ti_admin_feature] |
High-level business unit feature for incident categorization and incident field detection. |
|
Task Intelligence Admin Statistic [sn_ti_admin_statistic] |
Groups statistic cards to a template and UI page. |
|
Task Intelligence Admin Page [sn_ti_admin_page] |
Records of URL page fragments that are referenced in the help table. |
|
Task Intelligence Admin Statistic Card [sn_ti_admin_statistic_card] |
Stores the statistic card’s three-line scriptable content and its card description used in a card flip or tooltip. |
|
Task Intelligence Admin Solution [sn_ti_admin_solution] |
Stores how the state of each ML model set progresses for the solution types, such as incident categorization and classification. |
|
Task Intelligence Admin Model Prediction [sn_ti_admin_model_prediction] |
Stores the model test prediction for prebuilt models. |
|
Task Intelligence Admin Tag [sn_ti_admin_tag] |
Contains the tags provided by other business units and a created solution by an admin. Tags help business unit partners search the models. |
|
Task Intelligence Admin Implementation Detail [sn_ti_admin_implementation_detail] |
Contains implementation options specified by business units, which are listed as options for a chosen template. When an Admin Console user role chooses an implementation plan, the business unit decides how to display model results for end users. |
|
Task Intelligence Admin Model [sn_ti_admin_model] |
Stores the snapshot configuration view of the production and staging models for a solution. |
|
Task Intelligence Admin Context [sn_ti_admin_context] |
Contains context-specific data from monitoring graphs that show different model performance. |
|
Task Intelligence Admin Application Page [sn_ti_admin_application_page] |
Contains data related to the application page, fields, and forms. |
|
Task Intelligence Admin Landing Card [sn_ti_admin_landing_card] |
Contains data related to the information cards displayed on the landing page of Task Intelligence for ITSM. |
|
Task Intelligence Admin Landing Page [sn_ti_admin_landing_page] |
Contains information related to the landing page of the admin console. |
|
Store application |
Description |
|---|---|
|
Advanced Recommended actions for ITSM [com.snc.uib.sow_itsm_ra_advanced] |
Enables you to configure and display relevant actions to agents based on record context. Agents can follow the actions to help customers and resolve issues. |
|
Task Intelligence Admin Console [com.sn_ti_admin] |
Enables you to setup, manage, and monitor incident prediction models that help categorize incidents. |
--- title: Components installed with Task Intelligence for ITSM description: Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin \(com.snc.itsm\_ml\_task\), including tables, user roles, and ServiceNow store applications. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/task-intelligence-for-itsm/components-installed-ti-itsm.html release: australia product: Task Intelligence for ITSM classification: task-intelligence-for-itsm topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Reference, Task Intelligence for ITSM, IT Service Management] --- # Components installed with Task Intelligence for ITSM Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin \(com.snc.itsm\_ml\_task\), including tables, user roles, and ServiceNow store applications. ## Roles installed <table id="table_cmk_tjf_cyb"><thead><tr><th> Role title \[name\] </th><th> Description </th><th> Contains roles </th></tr></thead><tbody><tr><td> Task Intelligence Admin \[sn\_itsm\_ml\_task.ti\_admin\] </td><td> Admin user with rights to all actions in the application. Creates, edits, and monitors all Task Intelligence models. </td><td> - sn\_incident\_read - sn\_ti\_admin.tia\_admin </td></tr><tr><td> Task Intelligence Analyst\[sn\_itsm\_ml\_task.ti\_analyst\] </td><td> Views and monitors Task Intelligence models through the Analytics dashboard. </td><td> - sn\_incident\_read - sn\_ti\_admin.tia\_analyst </td></tr><tr><td> Task Intelligence User\[sn\_itsm\_ml\_task.ti\_user\] </td><td> View-only access to the ITSM Task Intelligence Monitoring Dashboard. No ability to perform administrative actions, modify configurations, or manage models. </td><td> - sn\_incident\_read - sn\_ti\_admin.tia\_user </td></tr></tbody> </table>## Tables installed <table id="table_gmk_tjf_cyb"><thead><tr><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Task Intelligence Admin Template \[sn\_ti\_admin\_template\] </td><td> Contains template records, which are inserted by other applications, that specify the defaults for model training settings, implementation plans, and UI display information. </td></tr><tr><td> Task Intelligence Admin Help \[sn\_ti\_admin\_help\] </td><td> Contains help records that are displayed in a collapsible panel inside the application. Contents are filtered by the chosen template and setup page. </td></tr><tr><td> Task Intelligence Admin Feature \[sn\_ti\_admin\_feature\] </td><td> High-level business unit feature for incident categorization and incident field detection. </td></tr><tr><td> Task Intelligence Admin Statistic \[sn\_ti\_admin\_statistic\] </td><td> Groups statistic cards to a template and UI page. </td></tr><tr><td> Task Intelligence Admin Page \[sn\_ti\_admin\_page\] </td><td> Records of URL page fragments that are referenced in the help table. </td></tr><tr><td> Task Intelligence Admin Statistic Card \[sn\_ti\_admin\_statistic\_card\] </td><td> Stores the statistic card’s three-line scriptable content and its card description used in a card flip or tooltip. </td></tr><tr><td> Task Intelligence Admin Solution \[sn\_ti\_admin\_solution\] </td><td> Stores how the state of each ML model set progresses for the solution types, such as incident categorization and classification. </td></tr><tr><td> Task Intelligence Admin Model Prediction \[sn\_ti\_admin\_model\_prediction\] </td><td> Stores the model test prediction for prebuilt models. </td></tr><tr><td> Task Intelligence Admin Tag \[sn\_ti\_admin\_tag\] </td><td> Contains the tags provided by other business units and a created solution by an admin. Tags help business unit partners search the models. </td></tr><tr><td> Task Intelligence Admin Implementation Detail \[sn\_ti\_admin\_implementation\_detail\] </td><td> Contains implementation options specified by business units, which are listed as options for a chosen template. When an Admin Console user role chooses an implementation plan, the business unit decides how to display model results for end users. </td></tr><tr><td> Task Intelligence Admin Model \[sn\_ti\_admin\_model\] </td><td> Stores the snapshot configuration view of the production and staging models for a solution. </td></tr><tr><td> Task Intelligence Admin Context \[sn\_ti\_admin\_context\] </td><td> Contains context-specific data from monitoring graphs that show different model performance. </td></tr><tr><td> Task Intelligence Admin Application Page \[sn\_ti\_admin\_application\_page\] </td><td> Contains data related to the application page, fields, and forms. </td></tr><tr><td> Task Intelligence Admin Landing Card \[sn\_ti\_admin\_landing\_card\] </td><td> Contains data related to the information cards displayed on the landing page of Task Intelligence for ITSM. </td></tr><tr><td> Task Intelligence Admin Landing Page \[sn\_ti\_admin\_landing\_page\] </td><td> Contains information related to the landing page of the admin console. </td></tr></tbody> </table>## Store applications installed <table id="table_acw_kng_cyb"><thead><tr><th> Store application </th><th> Description </th></tr></thead><tbody><tr><td> Advanced Recommended actions for ITSM \[com.snc.uib.sow\_itsm\_ra\_advanced\] </td><td> Enables you to configure and display relevant actions to agents based on record context. Agents can follow the actions to help customers and resolve issues. </td></tr><tr><td> Task Intelligence Admin Console \[com.sn\_ti\_admin\] </td><td> Enables you to setup, manage, and monitor incident prediction models that help categorize incidents. </td></tr></tbody> </table>**Parent Topic:**[Task Intelligence for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/task-intelligence-for-itsm/task-intelligence-itsm-reference.md)
| title | Components installed with Task Intelligence for ITSM |
| description | Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin \(com.snc.itsm\_ml\_task\), including tables, user roles, and ServiceNow store applications. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/task-intelligence-for-itsm/components-installed-ti-itsm.html |
| release | australia |
| product | Task Intelligence for ITSM |
| classification | task-intelligence-for-itsm |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ReferenceTask Intelligence for ITSMIT Service Management |