Task Outage

Activate the Task-Outage Relationship plugin (com.snc.task_outage) to track outage duration.

The Task Outage table is installed with activation of the Task-Outage Relationship plugin (com.snc.task_outage).

Domain separation is supported in task outage. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

By default, the Create Outage UI action is available on the incident and problem forms, and can be added to other task forms. For new instances from Jakarta only, this feature is also available on the change request form.

You can associate multiple tasks with a defined outage.

Create an outage from a task record to understand the down time of a configuration item.

CI unavailability, or outage, is the actual down time of a CI. Whenever there is an outage for any of the CI items, the outage information is stored in the Outage [cmdb_ci_outage] table. The Task-Outage table [task_outage] maintains the mapping between the Task [task] table and the Outage [cmdb_ci_outage] table.