Activate and configure appointment booking reminders for Walk-up Experience

task australia Updated Sep 10, 2026 1 min read activate-configure-appoint-reminders.md

Configure scheduled appointment reminders for Walk-up Experience users. Reminders ensure users attend appointments in a timely manner or reschedule or cancel an appointment if they can no longer attend.

Before you begin

Role required: sn_walkup.walkup_admin or admin

About this task

To operate appointment booking reminders, activate the Appointment Booking Reminders Scheduled Job, since it is not active by default. In addition, the Appointment reminder field does not appear on the Appointment Booking Service Configuration form by default. You must add it to the form and configure reminders. Reminders are inactive unless a configuration is set.

Procedure

Navigate to System Definition > Scheduled Jobs.
Search for Appointment Booking Reminders by name and select to open.
Click the Active field to activate the scheduled job.
Click Update.
To add the Appointment reminder field to the Appointment Booking Service Configuration form, navigate to Walk-up Experience > Administration > Appointment Configurations.
Select a Walk-up Experience service configuration from the list.
Click the menu button ( [Omitted image "Form_MenuIcon.png"] Alt text: menu icon) and scroll to Configure > Form Layout.
Select Appointment reminder from the Available list and move it to the Selected list using the add button.
Select Save.

The Appointment Booking Service Configuration form is displayed with the Appointment reminder field.
To configure an appointment reminder, choose time, in hours, from the Appointment reminder field drop-down list.

The time represents the time before a scheduled appointment that you want to send a reminder. For example, a reminder is sent, two hours before a scheduled appointment.
Select Update to add the appointment reminder configuration.

Parent Topic:Configure Walk-up Experience appointment booking

58 lines · 3.0 KB Wrap lines

---
title: Activate and configure appointment booking reminders for Walk-up Experience
description: Configure scheduled appointment reminders for Walk-up Experience users. Reminders ensure users attend appointments in a timely manner or reschedule or cancel an appointment if they can no longer attend.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/activate-configure-appoint-reminders.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Walk-up Experience appointment booking, Walk-up Experience appointment booking administration, Book Walk-up Experience appointments, Configure, Walk-up Experience, IT Service Management]
---

# Activate and configure appointment booking reminders for Walk-up Experience

## Before you begin

Role required: sn\_walkup.walkup\_admin or admin

## About this task

To operate appointment booking reminders, activate the **Appointment Booking Reminders** Scheduled Job, since it is not active by default. In addition, the **Appointment reminder** field does not appear on the **Appointment Booking Service Configuration** form by default. You must add it to the form and configure reminders. Reminders are inactive unless a configuration is set.

## Procedure

1. Navigate to **System Definition** &gt; **Scheduled Jobs**.

2. Search for **Appointment Booking Reminders** by name and select to open.

3. Click the **Active** field to activate the scheduled job.

4. Click **Update**.

5. To add the **Appointment reminder** field to the **Appointment Booking Service Configuration** form, navigate to **Walk-up Experience** &gt; **Administration** &gt; **Appointment Configurations**.

6. Select a Walk-up Experience service configuration from the list.

7. Click the menu button \( \[Omitted image "Form\_MenuIcon.png"\] Alt text: menu icon\) and scroll to **Configure** &gt; **Form Layout**.

8. Select **Appointment reminder** from the **Available** list and move it to the **Selected** list using the add button.

9. Select **Save**.

The **Appointment Booking Service Configuration** form is displayed with the **Appointment reminder** field.

10. To configure an appointment reminder, choose time, in hours, from the **Appointment reminder** field drop-down list.

The time represents the time before a scheduled appointment that you want to send a reminder. For example, a reminder is sent, two hours before a scheduled appointment.

11. Select **Update** to add the appointment reminder configuration.

**Parent Topic:**[Configure Walk-up Experience appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-appointment-booking-config.md)