Configure Walk-up Experience online check-in icon to appear on Service Portal

---
title: Configure Walk-up Experience online check-in icon to appear on Service Portal
description: Requesters can check into a walk-up location online via the Service Portal. You can edit the Service Portal Home page to replace the general IT Get Help support icon link with the Walk-up Experience online check-in support icon link.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/add-walkup-checkin-icon-to-servport.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure, Walk-up Experience, IT Service Management]
---

# Configure Walk-up Experience online check-in icon to appear on Service Portal

Requesters can check into a walk-up location online via the Service Portal. You can edit the Service Portal Home page to replace the general IT **Get Help** support icon link with the Walk-up Experience online check-in support icon link.

## Before you begin

Service Portal for Enterprise Service Management \(com.glide.service-portal.esm\) must be activated.

Role required: sp\_admin or admin

## About this task

To replace the Get Help icon link with the Walk-up Check-in icon link on the Service Portal Home page, access Service Portal Designer. Alternatively, you can add a new container to the Service Portal for the Walk-up Check-in icon link, so that the Get Help icon link remains.

\[Omitted image "ServicePortalGetHelp.png"\] Alt text: service portal with get help link

## Procedure

1.  Navigate to **All** > **Service Portal** > **Service Portal Configuration**.

2.  Click the **Designer** tile on the configuration page.

3.  Select the **Service Portal** index page to edit.

4.  Ensure you are in edit mode by verifying that **Edit** is highlighted as active in the Service Portal Designer banner.

    In edit mode, you can add a new container for the Walk-up Check-in icon link or edit an existing container, depending on where you want to place the icon link.

5.  To edit an existing container, select the **Get Help** icon link container.

6.  Click the edit icon in the upper right corner.

7.  Edit the form fields with the following data and presentation details.

    |Fields|Configuration input|
    |------|-------------------|
    |Data| |
    |Type|Select **Page** to embed the walkup\_online\_checkin page with widget on the icon link.|
    |Page|Select **walkup\_online checkin**.|
    |Presentation| |
    |Title|Enter `Walk-up Check-in`.|
    |Short description|Enter details about the icon link, that you want displayed, such as `Check in to an IT walk-up location to make a request or report a problem.`|
    |Bootstrap color|Select **Default**.|
    |Bootstrap class name|Enter a class name or leave this field empty.|
    |Glyph|Select a glyph or you can select the empty glyph to bypass this field.|
    |Template|Select **Circle Icon**.|

8.  Click **Save**.

    The Service Portal Home page opens in edit mode. The online Walk-up Check-in icon link with your selected glyph image and description displays in place of the former **Get Help** icon link.

    \[Omitted image "ServicePortalWalkupCheckin.png"\] Alt text: service portal with walk-up check-in link

9.  Navigate to **Service Portal** > **Service Portal Home** to verify and test the newly created Walk-up Check-in icon link.

10. To add the Walk-up Check-in icon link to a new container, refer to [Create and edit a page using the Service Portal Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_ConfigureAPage.md).

11. Edit the container form fields with the same data and presentation information as detailed above in the form configuration input descriptions and follow the remaining relevant steps.


**Parent Topic:**[Configuring Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-experience-configuration.md)