Create or modify a Walk-up Experience customer satisfaction survey

task australia Updated Sep 10, 2026 1 min read configure-walkup-csat-survey.md

Improve your Walk-up Experience operations and customer service by using surveys and monitoring survey results. Walk-up surveys capture important information from users about the interaction experience provided to them at the venue.

Before you begin

Role required: sn_walkup.walkup_admin, sn_walkup.walkup_manager, or admin

About this task

Creating a new customer satisfaction survey requires that you first define a new survey and then use the Survey Designer to design, configure, and make it available to the requesters.

Procedure

To view and use a base-system predefined survey in the Walk-up Experience application, navigate to Walk-up Experience > Administration > Surveys.
To modify an existing walk-up survey, click the survey name, otherwise navigate to Survey > View Surveys and click New to define a new survey if none of the base-system surveys are optimal for your walk-up location.
To modify or complete the form, refer to Modify a survey definition.

Parent Topic:Configure Walk-up Experience customer satisfaction surveys

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---
title: Create or modify a Walk-up Experience customer satisfaction survey
description: Improve your Walk-up Experience operations and customer service by using surveys and monitoring survey results. Walk-up surveys capture important information from users about the interaction experience provided to them at the venue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/configure-walkup-csat-survey.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Walk-up Experience customer satisfaction surveys, Configure, Walk-up Experience, IT Service Management]
---

# Create or modify a Walk-up Experience customer satisfaction survey

Improve your **Walk-up Experience** operations and customer service by using surveys and monitoring survey results. Walk-up surveys capture important information from users about the interaction experience provided to them at the venue.

## Before you begin

Role required: sn\_walkup.walkup\_admin, sn\_walkup.walkup\_manager, or admin

## About this task

Creating a new customer satisfaction survey requires that you first define a new survey and then use the Survey Designer to design, configure, and make it available to the requesters.

## Procedure

1.  To view and use a base-system predefined survey in the Walk-up Experience application, navigate to **Walk-up Experience** &gt; **Administration** &gt; **Surveys**.

2.  To modify an existing walk-up survey, click the survey name, otherwise navigate to **Survey** &gt; **View Surveys** and click **New** to define a new survey if none of the base-system surveys are optimal for your walk-up location.

3.  To modify or complete the form, refer to [Modify a survey definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_ModifySurveyDefinitions.md).


**Parent Topic:**[Configure Walk-up Experience customer satisfaction surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-survey.md)