Create or modify Walk-up Experience notifications

task australia Updated Sep 10, 2026 1 min read configure-walkup-notifications.md

Create and use Walk-up Experience notifications to keep requesters informed of queue events that concern them. The system can notify users by email, SMS text message, or push notification to a mobile device.

Before you begin

Role required: sn_walkup.walkup_admin or admin

About this task

Walk-up Experience includes several base-system notifications that you can use or customize to notify walk-up requesters about specific information and interactions, including:

Notification	Description
Walk-up Abandoned	Notifies when a walk-up interaction is closed.
Walk-up Threshold Notification	Notifies visitors when they are close to being next in line for support.
Walk-up Assigned	Notifies when an interaction is assigned to a technician.
Walk-up Closed	Notifies when a walk-up location is closed.

Procedure

To view Walk-up Experience notifications, navigate to Walk-up Experience > Administration > Notifications.
Click an available walk-up notification to view basic properties, as well as information about when to send it, who will receive it, and what the notification will contain.
To modify a walk-up notification, edit any of the form fields.
To create a new walk-up email or push notification, click New and refer to Create an email notification or Create a push message .

For complete information regarding using the System Notification application, refer to Notifications .

Parent Topic:Configuring Walk-up Experience

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---
title: Create or modify Walk-up Experience notifications
description: Create and use Walk-up Experience notifications to keep requesters informed of queue events that concern them. The system can notify users by email, SMS text message, or push notification to a mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/configure-walkup-notifications.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Walk-up Experience, IT Service Management]
---

# Create or modify Walk-up Experience notifications

Create and use Walk-up Experience notifications to keep requesters informed of queue events that concern them. The system can notify users by email, SMS text message, or push notification to a mobile device.

## Before you begin

Role required: sn\_walkup.walkup\_admin or admin

## About this task

Walk-up Experience includes several base-system notifications that you can use or customize to notify walk-up requesters about specific information and interactions, including:

|Notification|Description|
|------------|-----------|
|Walk-up Abandoned|Notifies when a walk-up interaction is closed.|
|Walk-up Threshold Notification|Notifies visitors when they are close to being next in line for support.|
|Walk-up Assigned|Notifies when an interaction is assigned to a technician.|
|Walk-up Closed|Notifies when a walk-up location is closed.|

## Procedure

1.  To view Walk-up Experience notifications, navigate to **Walk-up Experience** &gt; **Administration** &gt; **Notifications**.

2.  Click an available walk-up notification to view basic properties, as well as information about when to send it, who will receive it, and what the notification will contain.

3.  To modify a walk-up notification, edit any of the form fields.

4.  To create a new walk-up email or push notification, click **New** and refer to [Create an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateANotification.md) or [Create a push message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAPushMessage.md) .

    For complete information regarding using the System Notification application, refer to [Notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/notifications.md) .


**Parent Topic:**[Configuring Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walkup-experience-configuration.md)