Create a kiosk at a location

---
title: Create a kiosk at a location
description: Walk-up Experience kiosks offer immediate assistance to the requesters by supporting them with technical issues, questions, or requests. The requesters can receive on-the-spot guidance or resolution for their IT-related problems.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/create-a-kiosk.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience kiosk, Configure, Walk-up Experience, IT Service Management]
---

# Create a kiosk at a location

Walk-up Experience kiosks offer immediate assistance to the requesters by supporting them with technical issues, questions, or requests. The requesters can receive on-the-spot guidance or resolution for their IT-related problems.

## Before you begin

Role required: admin

## About this task

A kiosk refers to a platform specifically catering to a particular service that you have to offer to the requesters. The kiosks are an efficient way to offer services to the requesters to resolve their issues.

You can set up multiple kiosks at a walk-up location depending on various business processes. For example, financial organizations, hospitals, and IT companies can use kiosks as an alias to agents.

## Procedure

1.  Navigate to **All** > **Walk-up Experience** > **Administration** > **Walk-up Locations**.

2.  Select a location from the list of Walk-up locations for which you want to create or add a kiosk.

3.  On the Walk-up Location Kiosks related list, select **New**.

4.  On the Walk-up Location Kiosk form, fill in the fields.

<table id="table_ofx_pp4_ktb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Unique name of the kiosk.

</td></tr><tr><td>

Description

</td><td>

Details describing the services provided at the kiosk.

</td></tr><tr><td>

Active

</td><td>

Option to make the kiosk active for the location.

</td></tr><tr><td>

Location queue

</td><td>

Location where you want to create a kiosk. The field is automatically populated with the current location. You can create the kiosk for another location by selecting different locations from the look-up list.

</td></tr></tbody>
</table>5.  Select **Submit**.


**Parent Topic:**[Walk-up Experience kiosk](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walk-up-experience-kiosk-administration.md)