Book an appointment at a Walk-up Experience Tech Lounge

task australia Updated Sep 10, 2026 1 min read make-appointment-now-mobile.md

Raw file servicenow.com

Book an appointment at a ServiceNow Walk-up Experience Tech Lounge by using the Now® Mobile app.

Before you begin

Role required: user

Procedure

On your mobile device, tap the Now® Mobile app icon ([Omitted image "now-mobile.png"] Alt text: NOW mobile app icon).

Navigate to the list of available Tech Lounges using any of these options.

Tab	Navigation
My Items	Tap the headphones icon ([Omitted image "quickaction.png"] Alt text: Headphones icon.).
Services	Tap the more options icon ([Omitted image "quickaction2.png"] Alt text: More options icon.) > Visit a Tech Lounge.
Information	Tap the headphones icon ([Omitted image "quickaction.png"] Alt text: Headphones icon.).

From the list of active Tech Lounges, tap your preferred Tech Lounge.
Tap Make Appointment.

Note: The option to book a slot in advance is not available in all Tech Lounges. If the Maximum future bookable day field doesn't appear in the Tech Lounge details view, you can't book a slot in advance in that particular Tech Lounge.
On the form, fill in the fields.

Field Description

Reason Reason for your visit.

Date Preferred date for the visit.

Time slot Preferred time slot for your visit.

If you select a date when the Tech Lounge is closed or is not available for appointments, the time slot doesn't appear. Select a different date and time slot.
Tap Submit.

Your appointment confirmation is displayed on the screen.
Tap OPEN on your appointment to view the details.

Another way to view your appointment confirmation is to return to the Tech Lounge list view and tap the Visits tab, or return to the Now® Mobile app home page and tap My Tech Visits.

Field	Description
Reason	Reason for your visit.
Date	Preferred date for the visit.
Time slot	Preferred time slot for your visit.

Parent Topic:Walk-up Experience on Now Mobile

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---
title: Book an appointment at a Walk-up Experience Tech Lounge
description: Book an appointment at a ServiceNow Walk-up Experience Tech Lounge by using the Now Mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/make-appointment-now-mobile.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Walk-up Experience on Now Mobile, Walk-up Experience, IT Service Management]
---

# Book an appointment at a Walk-up Experience Tech Lounge

Book an appointment at a ServiceNow Walk-up Experience Tech Lounge by using the Now® Mobile app.

## Before you begin

Role required: user

## Procedure

1.  On your mobile device, tap the Now® Mobile app icon \(\[Omitted image "now-mobile.png"\] Alt text: NOW mobile app icon\).

2.  Navigate to the list of available Tech Lounges using any of these options.

    |Tab|Navigation|
    |---|----------|
    |**My Items**|Tap the headphones icon \(\[Omitted image "quickaction.png"\] Alt text: Headphones icon.\).|
    |**Services**|Tap the more options icon **\(\[Omitted image "quickaction2.png"\] Alt text: More options icon.\)** &gt; **Visit a Tech Lounge**.|
    |**Information**|Tap the headphones icon \(\[Omitted image "quickaction.png"\] Alt text: Headphones icon.\).|

3.  From the list of active Tech Lounges, tap your preferred Tech Lounge.

4.  Tap **Make Appointment**.

    **Note:** The option to book a slot in advance is not available in all Tech Lounges. If the **Maximum future bookable day** field doesn't appear in the Tech Lounge details view, you can't book a slot in advance in that particular Tech Lounge.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Reason|Reason for your visit.|
    |Date|Preferred date for the visit.|
    |Time slot|Preferred time slot for your visit.|

    If you select a date when the Tech Lounge is closed or is not available for appointments, the time slot doesn't appear. Select a different date and time slot.

6.  Tap **Submit**.

    Your appointment confirmation is displayed on the screen.

7.  Tap **OPEN** on your appointment to view the details.

    Another way to view your appointment confirmation is to return to the Tech Lounge list view and tap the **Visits** tab, or return to the Now® Mobile app home page and tap **My Tech Visits**.


**Parent Topic:**[Walk-up Experience on Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/walk-up-experience-now-mobile.md)