View Walk-up Experience inbox

---
title: View Walk-up Experience inbox
description: View a personal inbox of automatically assigned Walk-up Experience interactions using the Agent Workspace feature interface.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/walk-up-experience/view-walkup-inbox.html
release: australia
product: Walk-Up Experience
classification: walk-up-experience
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage Walk-up Experience queue and interactions, Walk-up Experience, IT Service Management]
---

# View Walk-up Experience inbox

View a personal inbox of automatically assigned Walk-up Experience interactions using the Agent Workspace feature interface.

## Before you begin

Role required: sn\_walkup.walkup\_technician

## About this task

There are two ways the agents can view the walk-up inbox. The agents primarily access Agent Workspace for all Walk-up Experience related information, including the inbox. However the agents can also access Walk-up Experience in the application navigator, or left navigation bar, to link to and view the inbox in Agent Workspace.

## Procedure

1.  To view the walk-up inbox using Agent Workspace, navigate to **Workspace Experience** > **Agent Workspace Home**.

    The Agent Workspace homepage opens, greeting you with your name.

2.  Click **Inbox** in the left navigation bar of the interface.

    Automatically pushed interaction assignments appear in the inbox based on agent schedules and assignment rule configurations in the Advanced Work Assignment feature. The agents can set an inbox status of **Available**, **Away**, and **Offline**.

3.  Alternatively, to view the walk-up inbox via the application navigator, navigate to **Walk-up Experience** > **Technician** > **My Walk-up Inbox**.

    You are linked directly to your personal inbox in Agent Workspace. Automatically pushed interaction assignments appear in the inbox based on agent schedules and assignment rule configurations in the Advanced Work Assignment feature.


**Parent Topic:**[Manage Walk-up Experience queue and interactions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/use-walkup-to-manage-demand.md)

**Related topics**  


[Manage automatically assigned Walk-up Experience interactions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/walk-up-experience/view-auto-assigned-walkup-requests.md)