Add a system property to set default date range in Workforce Optimization for ITSM

task australia Updated Sep 10, 2026 1 min read add-property-date-range-wfo-itsm.md

Add a system property to set the default date range in the configurable Workforce Optimization for ITSM application.

Before you begin

Important: Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Role required: admin

About this task

The Teams application uses the sn_optimize.default_date_range property in the configurable Workforce Optimization for ITSM application to set the default date range in the date range picker to view your team's performance for that time period.

Procedure

Select All and in the application navigator, enter enter sys_properties.list.
Select New.

Enter the following field values.

Field	Value
Name	sn_optimize.default_date_range
Type	Integer
Value	The preferred number of days based on which the start and end dates are set in the date range picker in the Teams module.
Read roles	sn_team_perf.team_performance_user
Write roles	sn_team_perf.team_performance_admin

Parent Topic:Setting up Teams in Workforce Optimization for ITSM

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---
title: Add a system property to set default date range in Workforce Optimization for ITSM
description: Add a system property to set the default date range in the configurable Workforce Optimization for ITSM application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/add-property-date-range-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up, Teams, Workforce Optimization for ITSM, IT Service Management]
---

# Add a system property to set default date range in Workforce Optimization for ITSM

Add a system property to set the default date range in the configurable Workforce Optimization for ITSM application.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin

## About this task

The Teams application uses the sn\_optimize.default\_date\_range property in the configurable Workforce Optimization for ITSM application to set the default date range in the date range picker to view your team's performance for that time period.

## Procedure

1.  Select **All** and in the application navigator, enter enter `sys_properties.list`.

2.  Select **New**.

3.  Enter the following field values.

    |Field|Value|
    |-----|-----|
    |Name|sn\_optimize.default\_date\_range|
    |Type|Integer|
    |Value|The preferred number of days based on which the start and end dates are set in the date range picker in the Teams module.|
    |Read roles|sn\_team\_perf.team\_performance\_user|
    |Write roles|sn\_team\_perf.team\_performance\_admin|


**Parent Topic:**[Setting up Teams in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/setup-teams-configurable-workforce-optimization-itsm.md)