Workforce Optimization ITSM Manager Workspace components

---
title: Workforce Optimization ITSM Manager Workspace components
description: The configurable ITSM Manager Workspace has roles to administer the workspace, properties to configure default behavior, and indicators to analyze performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/configurable-itsm-manager-workspace-reference.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Advanced configurations, Workforce Optimization for ITSM, IT Service Management]
---

# Workforce Optimization ITSM Manager Workspace components

The configurable ITSM Manager Workspace has roles to administer the workspace, properties to configure default behavior, and indicators to analyze performance.

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Roles

<table id="table_klf_rxp_dlb"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Manager Workspace User \[sn\_wfo\_cfg\_ws.user\]

</td><td>

Grants read access to the Next Experience UI Builder workspace.

</td><td>

-   workspace\_user
-   canvas\_user

</td></tr><tr><td>

Manager Workspace Manager \[sn\_wfo\_cfg\_ws.manager\]

</td><td>

Grants read access to primary assignment groups and additional managers. Grants read access to home and list modules.

</td><td>

-   sn\_wfo\_cfg\_ws.user
-   sn\_wfo.user
-   sn\_wfo\_skillreview.manager

</td></tr><tr><td>

Manager Workspace Admin \[sn\_wfo\_cfg\_ws.admin\]

</td><td>

Grants administrative rights to create, read, update, and delete \(CRUD\) all applications and settings in Manager Workspace.

</td><td>

-   sn\_wfo\_cfg\_ws.manager
-   workspace\_admin
-   ui\_builder\_admin
-   canvas\_admin
-   sn\_wfo.admin

</td></tr></tbody>
</table>**Parent Topic:**[Workforce Optimization for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/workforce-optimization-itsm-reference.md)