Configure a list menu to display in the Learning tab in Workforce Optimization for ITSM

task australia Updated Sep 10, 2026 2 min read configure-listmenu-configurable-wfo-itsm.md
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Add a system property to add to or modify the list menu for Coaching with Learning in the Coaching application in Workforce Optimization for ITSM.

Before you begin

Important: Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Important: This feature is available with the Coaching with Learning plugin (sn_coach_lrn) from the ServiceNow Store. To enable this feature, see Activate Workforce Optimization for ITSM for configurabe workspace.

Set the map application scope to Coaching With Learning. For information on how to set the scope, see Set map application scope.

Role required: admin

Procedure

  1. In the application navigator, enter sys_properties.list.

  2. Click New.

  3. Enter the following field values.

Field

Value

Suffix

learning_list_menu_props

Name

sn_coach_lrn.learning_list_menu_props

Application

Coaching With Learning

Type

String

Value
XML
[{    “children”: [{            “conditions”: “<filter condition on table>“,            “label”: “<list name>“,            “id”: “<unique identifier for the selection path>“,            “selectionPath”: [                “<list parent name>“,                “<unique identifier for the selection path>”            ],            “table”: “<table name>”        }    ],    “label”: “<list name>“,    “id”: “<list parent name>“,    “isExpanded”: true,    “selectionPath”: [“<list parent name>“]}]

where:

  • <children> is an array of objects to create the list
  • <conditions> is the condition set on the selected table
  • <label> is the name of the list
  • <id> unique identifier for the selection path
  • <selectionPath> is the path to establish parent-child relationship in the menu
  • <table> is the name of the table for the menu item

Read roles

sn_wfo_cfg_ws.user

Write roles

sn_wfo_cfg_ws.admin
4. Click **Submit**. 
The configured list displays in the Learning tab in Coaching in the Workforce Optimization for ITSM manager workspace.

What to do next

You can copy the code below into the Value field in the system property and modify as required.

JavaScript
[{    “children”: [{            “conditions”: “assigned_toDYNAMICfdc474aab313001013a082c136a8dc15”,            “label”: “All Tasks”,            “id”: “all”,            “selectionPath”: [                “learning_tasks”,                “all”            ],            “table”: “sn_lc_learning_task”        },        {            “conditions”: “assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^active=true”,            “label”: “Active Tasks”,            “id”: “active”,            “selectionPath”: [                “learning_tasks”,                “active”            ],            “table”: “sn_lc_learning_task”        },        {            “conditions”: “assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^due_date<javascript:gs.beginningOfToday()^state!=3”,            “label”: “Overdue Tasks”,            “id”: “overdue”,            “selectionPath”: [                “learning_tasks”,                “overdue”            ],            “table”: “sn_lc_learning_task”        },        {            “conditions”: “assigned_toDYNAMICfdc474aab313001013a082c136a8dc15^state=3",            “label”: “Completed Tasks”,            “id”: “complete”,            “selectionPath”: [                “learning_tasks”,                “complete”            ],            “table”: “sn_lc_learning_task”        }    ],    “label”: “Learning Tasks”,    “id”: “learning_tasks”,    “isExpanded”: true,    “selectionPath”: [“learning_tasks”]}, {    “children”: [{            “conditions”: “”,            “label”: “All Catalogs”,            “id”: “all”,            “selectionPath”: [                “learning_catalogs”,                “all”            ],            “table”: “sn_lc_catalog”        },        {            “conditions”: “sys_created_by=javascript: gs.getUserName()“,            “label”: “My Catalogs”,            “id”: “my”,            “selectionPath”: [                “learning_catalogs”,                “my”            ],            “table”: “sn_lc_catalog”        }    ],    “label”: “Learning Catalogs”,    “id”: “learning_catalogs”,    “isExpanded”: true,    “selectionPath”: [“learning_catalogs”]}, {    “children”: [{            “conditions”: “active=true”,            “label”: “All Courses”,            “id”: “all”,            “selectionPath”: [                “learning_courses”,                “all”            ],            “table”: “sn_lc_course_item”        },        {            “conditions”: “authorDYNAMIC90d1921e5f510100a9ad2572f2b477fe^active=true”,            “label”: “Internal Courses”,            “id”: “internal”,            “selectionPath”: [                “learning_courses”,                “internal”            ],            “table”: “sn_lc_content”        },        {            “conditions”: “active=true”,            “label”: “External Courses”,            “id”: “external”,            “selectionPath”: [                “learning_courses”,                “external”            ],            “table”: “sn_lc_external_content”        }    ],    “label”: “Learning Courses”,    “id”: “learning_courses”,    “isExpanded”: true,    “selectionPath”: [“learning_courses”]}]

Parent Topic:Setting up Coaching in Workforce Optimization for ITSM

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