Copy a KPI group

---
title: Copy a KPI group
description: Copy an existing KPI group. In the copied KPI group, everything, including the KPI threshold, gets copied except the assignment group mapping. You can modify the copied KPI group according to your requirement.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/copy-a-kpi-group.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up, Teams, Workforce Optimization for ITSM, IT Service Management]
---

# Copy a KPI group

Copy an existing KPI group. In the copied KPI group, everything, including the KPI threshold, gets copied except the assignment group mapping. You can modify the copied KPI group according to your requirement.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_team\_perf.team\_performance\_admin

## Procedure

1.  Navigate to **All** > **Workforce Optimization for ITSM** > **Team Performance** > **KPI Groups**.

2.  Open any KPI group that you want to copy.

3.  Select **Copy**.

    The copied KPI group opens. The copied KPI group name is the same as the one that you copied with Copy of in the front of the name.

    You can change the name, description, and order according to your requirements. You can also change the supporting KPIs.


**Parent Topic:**[Setting up Teams in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/setup-teams-configurable-workforce-optimization-itsm.md)