Create a course catalog in Workforce Optimization for ITSM

---
title: Create a course catalog in Workforce Optimization for ITSM
description: Create course catalogs and set user criteria to define user access to the course items and learning paths associated with it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/create-course-catalog-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Learning, Training your teams, Coaching, Workforce Optimization for ITSM, IT Service Management]
---

# Create a course catalog in Workforce Optimization for ITSM

Create course catalogs and set user criteria to define user access to the course items and learning paths associated with it.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_wfo\_cfg\_itsm.admin

## Procedure

1.  Navigate to **Workspaces** > **Manager Workspace**.

2.  Select the Coaching icon \(\[Omitted image "coaching-icon-uib.png"\] Alt text: Coaching icon\).

3.  Select the **Learning** tab.

4.  Go to **Learning course catalogs** > **All course catalogs**.

5.  Select **New**.

6.  Create a course catalog.

    For more information, see [Create a course catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/create-course-catalog.md).


**Parent Topic:**[Learning in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/workforce-learning-configurable-wfo-itsm.md)