Define access to each application in the Admin Console in Workforce Optimization for ITSM

---
title: Define access to each application in the Admin Console in Workforce Optimization for ITSM
description: Configure assignment group access to each application in Workforce Optimization for ITSM based on your organizational needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/define-application-access-admin-console-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Admin Console, Getting started, Workforce Optimization for ITSM, IT Service Management]
---

# Define access to each application in the Admin Console in Workforce Optimization for ITSM

Configure assignment group access to each application in Workforce Optimization for ITSM based on your organizational needs.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. Starting with the Australia release, Admin Console in Workforce Optimization for ITSM was already being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin

## Procedure

1.  Navigate to **All** > **Workforce Optimization for ITSM** > **Admin Center**.

2.  In the **Define application access** section, select **Configure**.

    The **Define application access** screen appears.

3.  Select any application that you want to configure and select **Edit access**.

4.  In the **Group access** tab, select **Add groups**.

    1.  Select the groups that you want to grant access to for this application.

    2.  Add managers of the selected groups.

    3.  Select **Submit**.

        The managers and team members for the groups are granted access to the application.

5.  In the **Manager access** tab, select **Add managers**.

    1.  Select the managers that you want to grant access to for this application.

    2.  Select **Submit**.

        The selected managers are granted access to the application.


**Parent Topic:**[Admin Console in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/admin-console-wfo-itsm.md)