Schedule adherence extension points in Workforce Optimization for ITSM

---
title: Schedule adherence extension points in Workforce Optimization for ITSM
description: Use the schedule adherence extension points to call custom scripts for agent schedule adherence and conformance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/extension-points-configurable-schedule-adherence-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Schedule Adherence, Scheduling, Workforce Optimization for ITSM, IT Service Management]
---

# Schedule adherence extension points in Workforce Optimization for ITSM

Use the schedule adherence extension points to call custom scripts for agent schedule adherence and conformance.

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To access the extension points, navigate to **System Extension Points** > **Scripted Extension Points**.

|Extension point name|Description|
|--------------------|-----------|
|sn\_shift\_planning.ScheduleAdherenceExtPt|Implement this extension point to customize the logic for schedule adherence and conformance.|

**Parent Topic:**[Schedule Adherence in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/schedule-adherence-configurable-itsm.md)

**Related topics**  


[Using extension points to extend application functionality](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/extension-points.md)