Initiate a skill review for teams or groups

---
title: Initiate a skill review for teams or groups
description: Start a skill review process for your groups or specific team members so that they can review and update their existing skills or to add new skills. Provide a due date for them to complete the skill review.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/generate-skill-review-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Skills Management, Workforce Optimization for ITSM, IT Service Management]
---

# Initiate a skill review for teams or groups

Start a skill review process for your groups or specific team members so that they can review and update their existing skills or to add new skills. Provide a due date for them to complete the skill review.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: sn\_wfo\_skillreview.manager

## Procedure

1.  Navigate to **Workspaces** > **Manager Workspace**.

2.  Select the Coaching icon \(\[Omitted image "coaching-icon-uib.png"\] Alt text: Coaching icon\).

3.  Select the **Skills** tab.

4.  Select **Generate skill request**.

    You can save the generated skill request in **Draft** state and work on it at a later time.

5.  Fill in the fields on the **Initiate skill review** form:

<table id="table_igy_clf_2tb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Title

</td><td>

Name for the skill review.

</td></tr><tr><td>

Due Date

</td><td>

Date by which the team member or group must complete the skill review.

</td></tr><tr><td>

Assignment

</td><td>

-   **To my groups:** sends the skill review to the team members is all of your groups.
-   **Specific groups or team members:**sends the skill review to the specified groups or team members.


</td></tr><tr><td>

Skills to review

</td><td>

-   **Team member's existing skills:** request for team members to review their existing skill levels and update them.
-   **Additional skills:** request team members to add new skills.


</td></tr></tbody>
</table>6.  Select **Submit**.

    **Note:** You can cancel a skill review request that you have submitted for review.

    The agent will receive a notification to review the request.


**Parent Topic:**[Skills Management in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/skills-management-wfo-itsm.md)