Create user criteria for event types in Workforce Optimization for ITSM

task australia Updated Sep 10, 2026 1 min read user-criteria-event-types-wfo-itsm.md

Add a user criteria record to specify which users, roles, and groups can access event types in Workforce Optimization for ITSM.

Before you begin

Important: Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Role required: admin

Procedure

Navigate to All > Service Catalog > Catalog Definitions > User Criteria.
Select New.

On the form, fill in the fields.

Field	Description
Name	Unique name for the user criteria
Users	Users who can access event types.
Groups	Groups who can access event types.
Roles	Roles who can access event types when you apply the user criteria.
Advanced	Option to create a script for the user criteria.
Active	Enabling the check box makes the user criteria available.
Companies	Companies who can access event types.
Location	Locations that can access event types.
Departments	Departments that can access event types.
Match All	Option to make every condition that is set required when the user criteria are applied.

Select Submit.

Parent Topic:Understanding user criteria for event types in Workforce Optimization for ITSM

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---
title: Create user criteria for event types in Workforce Optimization for ITSM
description: Add a user criteria record to specify which users, roles, and groups can access event types in Workforce Optimization for ITSM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/workforce-optimization-for-it-service-management/user-criteria-event-types-wfo-itsm.html
release: australia
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Understanding user criteria for event types, Scheduling your teams' work, Scheduling, Workforce Optimization for ITSM, IT Service Management]
---

# Create user criteria for event types in Workforce Optimization for ITSM

Add a user criteria record to specify which users, roles, and groups can access event types in Workforce Optimization for ITSM.

## Before you begin

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **Service Catalog** &gt; **Catalog Definitions** &gt; **User Criteria**.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Unique name for the user criteria|
    |Users|Users who can access event types.|
    |Groups|Groups who can access event types.|
    |Roles|Roles who can access event types when you apply the user criteria.|
    |Advanced|Option to create a script for the user criteria.|
    |Active|Enabling the check box makes the user criteria available.|
    |Companies|Companies who can access event types.|
    |Location|Locations that can access event types.|
    |Departments|Departments that can access event types.|
    |Match All|Option to make every condition that is set required when the user criteria are applied.|

4.  Select **Submit**.


**Parent Topic:**[Understanding user criteria for event types in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/workforce-optimization-for-it-service-management/understanding-user-criteria-event-types-wfo-itsm.md)

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