Extended capabilities

---
title: Extended capabilities
description: Manufacturing Commercial Operations supports additional features to enhance the product capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/additional-features.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Manufacturing Commercial Operations]
---

# Extended capabilities

Manufacturing Commercial Operations supports additional features to enhance the product capabilities.

<table id="table_th4_3qk_fgc"><thead><tr><th>

Feature

</th><th>

Description

</th></tr></thead><tbody><tr><td id="entry_ud4_tjw_fgc">

Customer Service Management

</td><td>

The Customer Service Management provides service and support to external customers. Customers can communicate and receive support through the web, email, chat, telephone, and social media.

</td></tr><tr><td>

Order to cash operations

</td><td>

Order to cash operations for Manufacturing Commercial Operations streamlines the lead-to-cash cycle. This feature enables manufacturers to:-   Launch complex products and services with configurable catalogs.
-   Manage leads &amp; opportunities from start to finish and map customer needs to the best offers.
-   Configure and price quotes and convert to orders to speed up revenue.
-   Automate order fulfillment across front, middle, and back-office teams.
-   Manage post-sale changes, upgrades, and renewals.

</td></tr><tr><td>

Channel Support Operations

</td><td>

Channel Support Operations for Manufacturing Commercial Operations enables:

-   Automate after-sales support processes \(for example, product &amp; service issues, warranty claims, recalls\)
-   Save costs by resolving poor quality, non-conformance, and warranty issues
-   Provide tech support agents with a 360° view of customers, products, entitlements, and channels
-   Increase deflection with tailored self-service portal and workspace
-   Improve OEM-channel collaboration with proactive communications and automated channel workflows \(for example, vehicle handover, service delivery\)

</td></tr></tbody>
</table>**Related topics**  


[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceManagement.md)

[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/explore-order-management.md)