Manufacturing Commercial Operations core features

concept australia Updated Sep 10, 2026 1 min read manufacturing-commercial-operations-core-features.md

Manufacturing Commercial Operations (MCO) enables you to manage sales promotions, recall campaigns, warranty and repair claims, and pre-authorization requests.

Features	Description
Sales promotion claims	Create and manage sales promotions to reach customers with targeted offers and campaigns.
Recall campaign	Initiate and manage recall campaigns to address product defects or issues after distribution.
Repair claim	Process warranty and repair claims by documenting customer-reported issues and managing reimbursement requests from dealers.
Pre-authorization	Request pre-authorization to obtain approval before initiating repair or warranty claim activities.

Keywords sales promotionrecall campaignwarranty claimsrepair claimspre-authorization

25 lines · 1.8 KB Wrap lines

---
title: Manufacturing Commercial Operations core features
description: Manufacturing Commercial Operations \(MCO\) enables you to manage sales promotions, recall campaigns, warranty and repair claims, and pre-authorization requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/manufacturing-commercial-operations-core-features.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [sales promotion, recall campaign, warranty claims, repair claims, pre-authorization]
breadcrumb: [Explore, Manufacturing Commercial Operations]
---

# Manufacturing Commercial Operations core features

Manufacturing Commercial Operations \(MCO\) enables you to manage sales promotions, recall campaigns, warranty and repair claims, and pre-authorization requests.

|Features|Description|
|--------|-----------|
|[Sales promotion claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sls-prom-clms.md)|Create and manage sales promotions to reach customers with targeted offers and campaigns.|
|[Recall campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rcl-clms.md)|Initiate and manage recall campaigns to address product defects or issues after distribution.|
|[Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-warranty-clms.md)|Process warranty and repair claims by documenting customer-reported issues and managing reimbursement requests from dealers.|
|[Pre-authorization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pre-auth-request.md)|Request pre-authorization to obtain approval before initiating repair or warranty claim activities.|