Create a pre-authorization request

task australia Updated Sep 10, 2026 1 min read mco-agents-create-pre-auth-request.md

Create a pre-authorization request to check if certain parts or charges are covered under warranty or service contracts.

Before you begin

Role required: sn_claim_cmn.warranty_specialist

Procedure

Navigate to Workspaces > CRM Workspace > Lists > Pre-authorization requests > All.
Select New.
On the Create New Pre Authorized Repair Request form, fill in the fields.

For a description of the field values, see Pre-authorization form.
Select Continue.
Select Job details.
Select Add claim jobs.
Set Type as one of the following:WarrantyGoodwill.
- Warranty: Repair, replacement, or service that is covered under the warranty.
- Goodwill: Repair services that may be free or discounted at the manufacturer's discretion.
On the Repair claim jobs form, fill in the fields.

For a description of the field values, see Pre-authorization job details form.
Select Save.
If you need to add additional claims, select Add claim job.
Select Submit.

The Pre-authorization in review window is displayed.
Select Pre-authorization review, and then either approve, reject, or return the request.

For more information on pre-authorization review tasks, see Review and approve a pre-authorization request.
Select Assign to me to assign the case to yourself.

Parent Topic:Pre-authorization requests

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---
title: Create a pre-authorization request
description: Create a pre-authorization request to check if certain parts or charges are covered under warranty or service contracts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-agents-create-pre-auth-request.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Pre-authorization requests, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a pre-authorization request

Create a pre-authorization request to check if certain parts or charges are covered under warranty or service contracts.

## Before you begin

Role required: sn\_claim\_cmn.warranty\_specialist

## Procedure

1.  Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **Lists** &gt; **Pre-authorization requests** &gt; **All**.

2.  Select **New**.

3.  On the Create New Pre Authorized Repair Request form, fill in the fields.

    For a description of the field values, see [Pre-authorization form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pre-auth-form.md).

4.  Select **Continue**.

5.  Select **Job details**.

6.  Select **Add claim jobs**.

7.  Set **Type** as one of the following:WarrantyGoodwill.

    -   Warranty: Repair, replacement, or service that is covered under the warranty.
    -   Goodwill: Repair services that may be free or discounted at the manufacturer's discretion.
8.  On the Repair claim jobs form, fill in the fields.

    For a description of the field values, see [Pre-authorization job details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pre-auth-job-details-form.md).

9.  Select **Save**.

10. If you need to add additional claims, select **Add claim job**.

11. Select **Submit**.

    The Pre-authorization in review window is displayed.

12. Select **Pre-authorization review**, and then either approve, reject, or return the request.

    For more information on pre-authorization review tasks, see [Review and approve a pre-authorization request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pre-auth-review.md).

13. Select **Assign to me** to assign the case to yourself.


**Parent Topic:**[Pre-authorization requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agents-pre-auth-requests.md)