Pre-authorization requests

---
title: Pre-authorization requests
description: Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-agents-pre-auth-requests.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [MCO workspace, Use, Manufacturing Commercial Operations]
---

# Pre-authorization requests

Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.

-   **[Create a pre-authorization request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agents-create-pre-auth-request.md)**  
Create a pre-authorization request to check if certain parts or charges are covered under warranty or service contracts.
-   **[Review and approve a pre-authorization request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pre-auth-review.md)**  
Review and approve the pre-authorization request submitted by a dealer.

**Parent Topic:**[Using MCO workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agent-management.md)