Reviewing and approving repair claims

concept australia Updated Sep 10, 2026 1 min read mco-approve-repair-claims.md

Agents portal or workspace enables you to review and approve the claims submitted by a dealer.

Navigate to Workspaces > CRM Workspace > Lists > Repair.

Note: To create and navigate to the Review & approve form, see Create a repair claim manually.
From Activities, select Review & approve
Select the required action from the following table.

Action	Description
Approve all	Select Approve all from the drop-down. All claims are approved. View the summary in Claim Summary.
Reject all	Select Reject all from the drop-down. All claims are rejected. View the summary in Claim Summary.
Partially approve	Select Partially approved. Approve, reject, or delete individual jobs, or enter a lesser Approved amount for any job. View the summary in Claim Summary.
Send back	Select Send back. The claim is returned to the dealer for additional information.

**Parent Topic:**[Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-use-repair-claim.md)

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---
title: Reviewing and approving repair claims
description: Agents portal or workspace enables you to review and approve the claims submitted by a dealer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-approve-repair-claims.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Repair claim, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Reviewing and approving repair claims

Agents portal or workspace enables you to review and approve the claims submitted by a dealer.

1.  Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **Lists** &gt; **Repair**.

    **Note:** To create and navigate to the Review &amp; approve form, see [Create a repair claim manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-repair-claim.md).

2.  From **Activities**, select **Review &amp; approve**
3.  Select the required action from the following table.

<table><thead><tr><th>

Action

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Approve all

</td><td>

Select **Approve all** from the drop-down. All claims are approved. View the summary in Claim Summary.

</td></tr><tr><td>

Reject all

</td><td>

Select **Reject all** from the drop-down. All claims are rejected. View the summary in Claim Summary.

</td></tr><tr><td>

Partially approve

</td><td>

Select **Partially approved**. Approve, reject, or delete individual jobs, or enter a lesser Approved amount for any job. View the summary in Claim Summary.

</td></tr><tr><td>

Send back

</td><td>

Select **Send back**. The claim is returned to the dealer for additional information.

</td></tr></tbody>
</table>**Parent Topic:**[Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-use-repair-claim.md)