Approve all claims

task australia Updated Sep 10, 2026 1 min read mco-approve-sp-claim.md
Raw file servicenow.com

As an OEM claims agent, approve all the claim request raised by the dealer.

Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or claims agent (sn_claim_cmn.claims_agent)

Procedure

  1. Navigate to Workspaces > CRM Workspace > Lists > Sales promotion.

    Note: To create and navigate to the Review & approve form, see Create a sales promotion claim case.

  2. Select Review & approve from Activities.

  3. Select [Omitted image "check-outline-24.svg"] Alt text: Check

  4. Add Notes.

    All the claims are approved and Claim Summary activity is displayed.

  5. Select Complete.

  6. View the sales promotion claim summary details by selecting Claim Summary

Parent Topic:Reviewing and approving the sales promotion claims

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