Claim details form

---
title: Claim details form
description: The Claim details form enables the dealer to enter the claim details for the repair work performed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-claim-details-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Repair form, Reference, Manufacturing Commercial Operations]
---

# Claim details form

The Claim details form enables the dealer to enter the claim details for the repair work performed.

<table id="table_bzb_hqf_sfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Asset

</td><td>

Asset or product on which repair action is performed.

</td></tr><tr><td>

Requested by

</td><td>

User who is raising the repair claim request.

</td></tr><tr><td>

Consumer

</td><td>

Customer information that is auto-populated based on the install base.

</td></tr><tr><td>

Description

</td><td>

Short description on the repair claim.

</td></tr><tr><td>

Dealer

</td><td>

Dealer who is raising the repair claim request.

</td></tr><tr><td>

Reported date

</td><td>

Date on which the claim is being raised.

</td></tr><tr><td>

External work order

</td><td>

Claim work order number that is a string value.

</td></tr><tr><td>

Unit of measure

</td><td>

Quantity of assets that are raised for repair claim. Unit of measure is configurable. Available options are:-   Box
-   Bundle
-   Carton
-   Case
-   Days
-   Each
-   Kit
-   Month
-   Pack
-   Year

</td></tr><tr><td>

Product usage

</td><td>

Enter the number of Asset used. It provides insights into how customers use a product.

</td></tr></tbody>
</table>**Parent Topic:**[Repair form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/repair-form.md)

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