Create dealer

task australia Updated Sep 10, 2026 1 min read mco-create-dealer.md

Create a dealer role to provide access to MCO capabilities and enable dealers to manage their assigned manufacturing and commercial operations activities.

Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin)

Procedure

Navigate to All > Workspaces > CRM Workspace.
Select the List icon.
Navigate to MCO Setup > Dealer.
Select New.
On the form, fill in the fields.

Fields	Description
Number	Automatically generated number of the dealer.Note: By default, dealer numbers start with the prefix DLR.
External code	Identifier or reference value from an external system that maps to a corresponding record, process, product, issue type, or transaction. It helps to maintain consistency and traceability when data is exchanged between MCO and third-party systems such as ERP or CRM.
Outbond soap message	Integration mechanism used to send structured SOAP-based requests from MCO to an external system. It typically carries manufacturing or quality-related data—such as issues, investigations, customer complaints, or product records—to another enterprise application for processing, synchronization, or follow-up action.
SOAP message function	Defines the specific web service operation used to send data to an external system and process the response.
Service organization	Service organization that includes internal business locations or channel partners.
Business functions	Business functions of the dealer:- Sales Sales and service Service only

## Result

The dealer is created.

98 lines · 2.4 KB Wrap lines

---
title: Create dealer
description: Create a dealer role to provide access to MCO capabilities and enable dealers to manage their assigned manufacturing and commercial operations activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-create-dealer.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up dealer, Configure, Manufacturing Commercial Operations]
---

# Create dealer

Create a dealer role to provide access to MCO capabilities and enable dealers to manage their assigned manufacturing and commercial operations activities.

## Before you begin

Role required: manufacturing operations admin \(sn\_mfg\_cmn.manufacturing\_operations\_admin\)

## Procedure

1.  Navigate to **All** &gt; **Workspaces** &gt; **CRM Workspace.**

2.  Select the List icon.

3.  Navigate to **MCO Setup** &gt; **Dealer**.

4.  Select **New**.

5.  On the form, fill in the fields.

<table id="table_vss_54w_vfc"><thead><tr><th>

Fields

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

Automatically generated number of the dealer.**Note:** By default, dealer numbers start with the prefix DLR.

</td></tr><tr><td>

External code

</td><td>

Identifier or reference value from an external system that maps to a corresponding record, process, product, issue type, or transaction. It helps to maintain consistency and traceability when data is exchanged between MCO and third-party systems such as ERP or CRM.

</td></tr><tr><td>

Outbond soap message

</td><td>

Integration mechanism used to send structured SOAP-based requests from MCO to an external system. It typically carries manufacturing or quality-related data—such as issues, investigations, customer complaints, or product records—to another enterprise application for processing, synchronization, or follow-up action.

</td></tr><tr><td>

SOAP message function

</td><td>

Defines the specific web service operation used to send data to an external system and process the response.

</td></tr><tr><td>

Service organization

</td><td>

Service organization that includes internal business locations or channel partners.

</td></tr><tr><td>

Business functions

</td><td>

Business functions of the dealer:-   Sales
-   Sales and service
-   Service only


</td></tr></tbody>
</table>
## Result

The dealer is created.