Create an effectiveness goal
Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.
Before you begin
Role required: admin or sn_mfg_qm.product_quality_investigation_member or sn_mfg_qm.product_non_conformance_case_resolver
About this task
You can create an effectiveness goal from a remediation action, such as a containment, correction, corrective, or preventive action, or from a remediation action plan.
Procedure
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Navigate to Workspaces > CRM Workspace > List > Product Quality Investigation.
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Open the remediation action or remediation action plan record that you want to measure.
- On a remediation action plan: visible while the plan is Draft, Pending review, Approved, Rejected, or In progress.
- On a remediation action: visible while the action is New, In progress, In review, or Review complete.
-
Select Create effectiveness goal.
Note: It is visible only while the source record is in a non-closed state.
The system creates an effectiveness goal record that extends the Goals framework table.
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On the effectiveness goal form, fill in the Effectiveness goal form fields.
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To add a sub-goal, select New under the Supporting Goal related list.
The parent goal field auto-populates with the effectiveness goal you're working from.
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Select Qualitative Targets and add qualitative targets.
The unit of measure you select on a target determines whether the target displays under the qualitative.
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Select Quantitative Targets and add quantitative targets.
The unit of measure you select on a target determines whether the target displays under the quantitative.
-
Select Save.
The effectiveness goal can be linked to additional remediation actions. Multiple actions can share a single effectiveness goal through the many-to-many relationship between actions and effectiveness goals.
- Create a qualitative target
Create a qualitative target for an effectiveness record to define and track non-numeric success criteria for a product quality investigation. - Create a quantitative target
Create a quantitative target to define measurable numeric criteria for an effectiveness goal in a product quality investigation. - Supporting goals
Parent Topic:Create a product quality investigation
---
title: Create an effectiveness goal
description: Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-create-effectiveness-goal.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [create, effectiveness goal, remediation action, supporting goal, target]
breadcrumb: [Create a product quality investigation, Product quality investigation, MCO workspace, Use, Manufacturing Commercial Operations]
---
# Create an effectiveness goal
Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.
## Before you begin
Role required: admin or sn\_mfg\_qm.product\_quality\_investigation\_member or sn\_mfg\_qm.product\_non\_conformance\_case\_resolver
## About this task
You can create an effectiveness goal from a remediation action, such as a containment, correction, corrective, or preventive action, or from a remediation action plan.
## Procedure
1. Navigate to **Workspaces** > **CRM Workspace** > **List** > **Product Quality Investigation**.
2. Open the remediation action or remediation action plan record that you want to measure.
- On a remediation action plan: visible while the plan is Draft, Pending review, Approved, Rejected, or In progress.
- On a remediation action: visible while the action is New, In progress, In review, or Review complete.
3. Select **Create effectiveness goal**.
**Note:** It is visible only while the source record is in a non-closed state.
The system creates an effectiveness goal record that extends the Goals framework table.
4. On the effectiveness goal form, fill in the [Effectiveness goal form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-effectiveness-goal-form.md) fields.
5. To add a sub-goal, select **New** under the **Supporting Goal** related list.
The parent goal field auto-populates with the effectiveness goal you're working from.
6. Select **Qualitative Targets** and add qualitative targets.
The unit of measure you select on a target determines whether the target displays under the qualitative.
7. Select **Quantitative Targets** and add quantitative targets.
The unit of measure you select on a target determines whether the target displays under the quantitative.
8. Select **Save**.
The effectiveness goal can be linked to additional remediation actions. Multiple actions can share a single effectiveness goal through the many-to-many relationship between actions and effectiveness goals.
- **[Create a qualitative target](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-qualitative-targets.md)**
Create a qualitative target for an effectiveness record to define and track non-numeric success criteria for a product quality investigation.
- **[Create a quantitative target](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-quantitative-targets.md)**
Create a quantitative target to define measurable numeric criteria for an effectiveness goal in a product quality investigation.
- **[Supporting goals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-supporting-goals.md)**
**Parent Topic:**[Create a product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-product-quality-investigation.md)
| title | Create an effectiveness goal |
| description | Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/manufacturing/mco-create-effectiveness-goal.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | createeffectiveness goalremediation actionsupporting goaltarget |
| breadcrumb | Create a product quality investigationProduct quality investigationMCO workspaceUseManufacturing Commercial Operations |