Create a product quality investigation

---
title: Create a product quality investigation
description: Create a product quality investigation to document and track a reported product issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-create-product-quality-investigation.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Product quality investigation, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a product quality investigation

Create a product quality investigation to document and track a reported product issue.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Workspaces** > **CRM Workspace** > **List** > **Product Quality Investigation**.

2.  Select **New**.

3.  On the Product Quality Investigation form, fill in the fields.

    For a description of the field values, see [Product quality investigation form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-quality-investigation-form.md).

4.  Select **Save**.

5.  Select **Summarize** on the investigation record.

    The system generates a high-level summary and a detailed report summary at the same time. The detailed summary appears in the report section. This summary remains available even after you close the investigation.


-   **[Create a product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-quality-investigation-task.md)**  
Create a non-conformance case task report for products that had an issue.
-   **[Create a stakeholder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-stakeholders.md)**  
Add a person who is involved in the product quality investigation as a stakeholder.
-   **[Add impacted assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pqi-impacted-assets.md)**  
Add assets affected by a product quality issue to a Product Quality Investigation record, either individually or by bulk import.
-   **[Create a corrective action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-corrective-action.md)**  
Create a corrective action for the quality investigation case.
-   **[Create a preventive action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-preventive-action.md)**  
Create a preventive action for product quality issue case.
-   **[Create an effectiveness goal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-effectiveness-goal.md)**  
Create an effectiveness goal from a remediation action or remediation action plan to track the outcome of a fix instead of closing the action without measuring its result.

**Parent Topic:**[Product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-PQI-use.md)

**Related topics**  


[Create a product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-quality-investigation-task.md)

[Create a stakeholder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-stakeholders.md)

[Add impacted assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-pqi-impacted-assets.md)

[Create a corrective action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-corrective-action.md)

[Create a preventive action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-preventive-action.md)

[Create an effectiveness goal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-effectiveness-goal.md)

[Notes form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-notes.md)

[Schedule a meeting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-schedule-meeting.md)