Dealer and OEM support STAR API

---
title: Dealer and OEM support STAR API
description: Use case scenario demonstrating dealer and OEM support for warranty claims using the STAR API.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-dms-integration-use-case.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [DMS integration, STAR API, dealer warranty claims]
breadcrumb: [DMS integration, Integrate, Manufacturing Commercial Operations]
---

# Dealer and OEM support STAR API

Use case scenario demonstrating dealer and OEM support for warranty claims using the STAR API.

## Scenario

Alectri, an automotive OEM, relies on its dealer network to submit repair order details for warranty claims. A customer brings a vehicle to a dealership for a covered repair. The service advisor then creates a repair order in the dealer management system \(DMS\) for a technician to investigate. The technician identifies the parts and labor required, fixes the vehicle, and updates the repair order in the DMS with the labor and parts used.

Turning that repair order data into a claim, across a dealer network where each dealer's DMS captures the data differently, creates several challenges:

-   Manual data submission: Dealers manually submit repair order details to the OEM to create each claim.
-   Manual claim creation: The OEM manually creates the claim from the submitted repair order details.
-   Fragmented dealer network: Dealers on different DMS platforms submit repair order data in inconsistent formats.

## Solution

Alectri configures the STAR API in the Dealer Integration Framework to retrieve repair order details directly from each dealer's DMS. MCO for Warranty Claims uses this data to automatically create the resulting claims. The integration follows four phases:

1.  Configure: Set up the STAR API configuration in the Dealer Integration Framework using the STAR-compliant SOAP endpoint.
2.  Retrieve: Pull repair order details from the DMS, including repair performed, part codes used, labor codes used, and external services used.
3.  Create: Automatically create a claim in MCO using the retrieved repair order details.
4.  Monitor: Track claim creation and status in real time as repair order data arrives from each dealer.

The [Set up inbound DMS integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-configure-dms.md) describes how to set up the STAR API configuration and map STAR XML payloads to MCO records.

## Benefits

Compare the impact of using MCO DMS integration.

|Without MCO|With MCO DMS integration|
|-----------|------------------------|
|Dealer submits repair order details to the OEM to create a claim.|The STAR API configuration built in the Dealer Integration Framework retrieves the repair order details.|
|OEM creates the claim from the submitted repair order details.|MCO automatically creates the claim using the retrieved repair order details.|
|OEM builds and maintains a separate custom integration for each dealer's DMS.|OEM uses the STAR API, a standard supported across the dealer network.|

## Outcome

After the technician updates the repair order in the DMS, Alectri's STAR API configuration in the Dealer Integration Framework retrieves the repair order details. MCO then automatically creates the claim using the retrieved details, without manual submission or a separate custom integration for each dealer.