FSM integration

concept australia Updated Sep 10, 2026 1 min read mco-fsm-integration.md

Quality Issue Management (QIM) integrates with Field Service Management (FSM) to support quality actions that require on-site intervention. Non-conformance (NC) and quality issue (QI) records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.

Key capabilities:

Create FSM work orders from NC and QI action plans, including containment and correction actions
View FSM-specific fields within the correction and containment action forms in QIM
Monitor real-time FSM work order status from the QIM record
View field progress and completion details without leaving QIM
Avoid premature closure of QIM records when linked FSM work orders are incomplete

Use this integration when a quality issue requires physical on-site activity to resolve. Examples include field inspections to confirm a defect, containment actions at a customer or production site, and corrective repair or replacement work performed by field technicians.

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---
title: FSM integration
description: Quality Issue Management \(QIM\) integrates with Field Service Management \(FSM\) to support quality actions that require on-site intervention. Non-conformance \(NC\) and quality issue \(QI\) records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-fsm-integration.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrate, Manufacturing Commercial Operations]
---

# FSM integration

Quality Issue Management \(QIM\) integrates with Field Service Management \(FSM\) to support quality actions that require on-site intervention. Non-conformance \(NC\) and quality issue \(QI\) records that require field verification, containment, or corrective repair can trigger a FSM work order directly from within QIM.

Key capabilities:

-   Create FSM work orders from NC and QI action plans, including containment and correction actions
-   View FSM-specific fields within the correction and containment action forms in QIM
-   Monitor real-time FSM work order status from the QIM record
-   View field progress and completion details without leaving QIM
-   Avoid premature closure of QIM records when linked FSM work orders are incomplete

Use this integration when a quality issue requires physical on-site activity to resolve. Examples include field inspections to confirm a defect, containment actions at a customer or production site, and corrective repair or replacement work performed by field technicians.