Granular roles and entities
Module-level granular roles have been added to facilitate defining and configuring the responsibility framework. These roles enable tasks to be performed without creating custom access control lists (ACLs) on the target table when a responsibility ACL exists. This update aims to provide a more direct and declarative migration process.
| Granular roles | Description |
|---|---|
| Recall Claim Management Creator [sn_rcl_claim_mgmt.campaign.creator] | View, write, and create Recall Campaign tables. |
| Recall Claim Management Viewer [sn_rcl_claim_mgmt.campaign.viewer] | View all Recall Campaign tables. |
| Recall Claim Management Writer [sn_rcl_claim_mgmt.campaign.writer] | View and write all Recall Campaign tables. |
| Campaign Phase Writer [feature role] [sn_rcl_claim_mgmt.campaign_phase.writer] | Read access on all Recall Campaign related tables. It has write access on Recall Campaign Phase, Impacted Finished Good & Phase Task tables. It has create access on Phase Task and Impacted Finished. |
| Pre-authorization admin [sn_repair_claim_mgmt.repair_pre_auth_admin] | Create, update, and delete the pre-authorization request. |
| Repair Claim Management Viewer [sn_repair_claim_mgmt.repair_pre_auth_viewer] | View all Repair Claim Pre-authorization tables. |
| Pre-authorization navigator [sn_repr_claim_mgmt.pre_auth_navigation_menu] | Access to related list menu for pre-authorization in workspace. |
| Warranty specialist [sn_claim_cmn.warranty_specialist] | View and update pre-authorization request. Also, can view Repair claim. This role is for user who can approve/reject/send-back pre-authorization request. |
| Product Non-conformance Submitter [sn_mfg_qm.product_non_conformance_submitter] | Create, view, update, and cancel a non-conformance case. They can also create a correction action and add expense lines to it. |
| Product Non-conformance Case Resolver [sn_mfg_qm.product_non_conformance_case_resolver] | Create, view, update across all non conformance related tables. |
| Quality Investigation Member [sn_mfg_qm.product_quality_investigation_member] | Ability to edit product quality investigation and product quality investigation tasks. Can create remediation action plan, actions, and financial requests. |
| Quality Investigation Lead [sn_mfg_qm.product_quality_investigation_lead] | Create, view, update, and cancel quality investigation and all its related tables. This user also will sign off the investigation and move it to closure. |
| Product Non-conformance Case Triager [sn_mfg_qm.product_non_conformance_case_triager] | New non-conformance submissions, validates completeness, sets priority/severity, and routes to the right resolver. Limited to triage updates; does not execute remediation. |
| Finance Approver [sn_mfg_qm.finance_approver] | Approve, Reject, Send Back Financial Request, Planned Line Charge, and Expense Line records. |
| Remediation Plan Approver [sn_mfg_qm.remediation_plan_approver] | Review the proposed action plan and can record approval decisions and comments on the plan. |
| Quality Issue Management Admin [sn_mfg_qm.quality_issue_mgmt_admin] | Default access to all quality management features and tables. |
|
Feature set |
Granular roles |
Supported entities |
|---|---|---|
|
Recall campaign |
sn_rcl_claim_mgmt.campaign.creatorsn_rcl_claim_mgmt.campaign.viewer sn_rcl_claim_mgmt.campaign.writer sn_rcl_claim_mgmt.campaign_phase.writer |
sn_rcl_claim_mgmt_ca Corrective action charges sn_rcl_claim_mgmt_ca_charges sn_rcl_claim_mgmt_rcp sn_rcl_claim_mgmt_phase_task sn_rcl_claim_mgmt_rcp_phase |
|
Recall campaign phase |
sn_rcl_claim_mgmt.campaign_phase.writersn_rcl_claim_mgmt.campaign.viewer |
sn_rcl_claim_mgmt_rcp_phase sn_rcl_claim_mgmt_phase_task |
|
Product Non-conformance |
sn_mfg_qm.product_non_conformance_submittersn_mfg_qm.product_non_conformance_case_resolver sn_mfg_qm.product_non_conformance_case_triager |
sn_customerservice.case_contributor_creator sn_dealer_mgmt.dealer_viewer sn_customerservice.csm_workspace_user sn_mfg_qm.prd_ncc_creator sn_customerservice.service_organization_contributor sn_rm_core.correction_action_creator playbook.agentic_workflow_user sn_customerservice.requester knowledge sn_customerservice.customer_data_viewer sn_prm.external_partner_associate sn_mfg_ai_agents.submitter_ai_playbook sn_rm_core.copq_exp_line_creator sn_rm_core.issue_cause_creator sn_mfg_qm.impacted_asset_creator sn_align_core.apw_user sn_rm_core.rem_action_creator sn_mfg_qm.product_non_conformance_case_triager sn_rm_core.copq_planned_line_charge_creator sn_rm_core.copq_exp_line_creator sn_rm_core.containment_action_creator sn_rm_core.rem_action_plan_creator personalize_choices sn_rm_core.task_cause_association_creator sn_rm_core.cause_action_plan_creator sn_mfg_qm.impacted_asset_action_creator sn_mfg_qm.prd_qi_viewer |
|
Quality Issue Management |
sn_mfg_qm.product_quality_investigation_membersn_mfg_qm.product_quality_investigation_lead sn_mfg_qm.quality_issue_mgmt_admin |
sn_rm_core.copq_exp_line_creator sn_mfg_qm.impacted_asset_creator sn_mfg_qm.impacted_asset_action_creator sn_rm_core.corrective_action_creator sn_rm_core.correction_action_viewer sn_rm_core.rca_task_creator sn_rm_core.issue_cause_creator sn_customerservice.csm_workspace_user sn_rm_core.preventive_action_creator knowledge sn_mfg_qm.prd_qi_writer sn_mfg_qm.prd_qi_task_writer sn_rm_core.rem_action_creator sn_rm_core.cause_action_plan_creator sn_mfg_qm.prd_ncc_viewer sn_mfg_qm.prd_ncc_task_viewer sn_rm_core.copq_planned_line_charge_creator sn_align_core.apw_user sn_rm_core.task_cause_association_creator sn_mfg_qm.stakeholder_viewer sn_rm_core.rem_action_plan_creator sn_rm_core.cause_action_creator sn_customerservice.case_contributor_viewer sn_rm_core.containment_action_creator sn_rm_core.copq_fin_req_creator sn_mfg_qm.prd_qi_task_creator sn_mfg_qm.stakeholder_creator sn_mfg_qm.prd_qi_creator sn_mfg_qm.product_quality_investigation_member sn_mfg_qm.remediation_plan_approver sn_mfg_qm.product_quality_investigation_lead sla_admin sn_mfg_qm.finance_approver sn_mfg_qm.product_non_conformance_case_resolver |
|
System roles |
Granular roles |
|---|---|
|
Recall Manager [sn_rcal_claim_mgmt.recall_manager] |
sn_rcl_claim_mgmt.campaign.creatorsn_rcl_claim_mgmt.campaign.viewer sn_rcl_claim_mgmt.campaign.writer sn_rcl_claim_mgmt.campaign_phase.writer |
|
Recall Phase Owner [sn_rcl_claim_mgmt.recall_phase_owner] |
sn_rcl_claim_mgmt.campaign_phase.writersn_rcl_claim_mgmt.campaign.viewer |
|
Warranty Specialist [sn_claim_cmn.warranty_specialist] |
financial_mgmt_user sn_customerservice_agent sn_dealer_mgmt.dealer_viewer sn_mfg_cmn.navigation_menu sn_prd_pm.product_catalog_viewer sn_prm.enterprise_partner_agent sn_repr_claim_mgmt.claim_viewer sn_repr_claim_mgmt.navigation_menu sn_repr_claim_mgmt.pre_auth_navigation_menu sn_repr_claim_mgmt.repair_pre_auth_charge_creator sn_repr_claim_mgmt.repair_pre_auth_writer |
--- title: Granular roles and entities description: Module-level granular roles have been added to facilitate defining and configuring the responsibility framework. These roles enable tasks to be performed without creating custom access control lists \(ACLs\) on the target table when a responsibility ACL exists. This update aims to provide a more direct and declarative migration process. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-granular-roles-and-entities.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Assign roles, Configure, Manufacturing Commercial Operations] --- # Granular roles and entities Module-level granular roles have been added to facilitate defining and configuring the responsibility framework. These roles enable tasks to be performed without creating custom access control lists \(ACLs\) on the target table when a responsibility ACL exists. This update aims to provide a more direct and declarative migration process. |Granular roles|Description| |--------------|-----------| |Recall Claim Management Creator \[sn\_rcl\_claim\_mgmt.campaign.creator\]|View, write, and create Recall Campaign tables.| |Recall Claim Management Viewer \[sn\_rcl\_claim\_mgmt.campaign.viewer\]|View all Recall Campaign tables.| |Recall Claim Management Writer \[sn\_rcl\_claim\_mgmt.campaign.writer\]|View and write all Recall Campaign tables.| |Campaign Phase Writer \[feature role\] \[sn\_rcl\_claim\_mgmt.campaign\_phase.writer\]|Read access on all Recall Campaign related tables. It has write access on Recall Campaign Phase, Impacted Finished Good & Phase Task tables. It has create access on Phase Task and Impacted Finished.| |Pre-authorization admin \[sn\_repair\_claim\_mgmt.repair\_pre\_auth\_admin\]|Create, update, and delete the pre-authorization request.| |Repair Claim Management Viewer \[sn\_repair\_claim\_mgmt.repair\_pre\_auth\_viewer\]|View all Repair Claim Pre-authorization tables.| |Pre-authorization navigator \[sn\_repr\_claim\_mgmt.pre\_auth\_navigation\_menu\]|Access to related list menu for pre-authorization in workspace.| |Warranty specialist \[sn\_claim\_cmn.warranty\_specialist\]|View and update pre-authorization request. Also, can view Repair claim. This role is for user who can approve/reject/send-back pre-authorization request.| |Product Non-conformance Submitter \[sn\_mfg\_qm.product\_non\_conformance\_submitter\]|Create, view, update, and cancel a non-conformance case. They can also create a correction action and add expense lines to it.| |Product Non-conformance Case Resolver \[sn\_mfg\_qm.product\_non\_conformance\_case\_resolver\]|Create, view, update across all non conformance related tables.| |Quality Investigation Member \[sn\_mfg\_qm.product\_quality\_investigation\_member\]|Ability to edit product quality investigation and product quality investigation tasks. Can create remediation action plan, actions, and financial requests.| |Quality Investigation Lead \[sn\_mfg\_qm.product\_quality\_investigation\_lead\]|Create, view, update, and cancel quality investigation and all its related tables. This user also will sign off the investigation and move it to closure.| |Product Non-conformance Case Triager \[sn\_mfg\_qm.product\_non\_conformance\_case\_triager\]|New non-conformance submissions, validates completeness, sets priority/severity, and routes to the right resolver. Limited to triage updates; does not execute remediation.| |Finance Approver \[sn\_mfg\_qm.finance\_approver\]|Approve, Reject, Send Back Financial Request, Planned Line Charge, and Expense Line records.| |Remediation Plan Approver \[sn\_mfg\_qm.remediation\_plan\_approver\]|Review the proposed action plan and can record approval decisions and comments on the plan.| |Quality Issue Management Admin \[sn\_mfg\_qm.quality\_issue\_mgmt\_admin\]|Default access to all quality management features and tables.| <table id="table_gcj_mk2_bhc"><thead><tr><th> Feature set </th><th> Granular roles </th><th> Supported entities </th></tr></thead><tbody><tr><td> Recall campaign </td><td> sn\_rcl\_claim\_mgmt.campaign.creatorsn\_rcl\_claim\_mgmt.campaign.viewer sn\_rcl\_claim\_mgmt.campaign.writer sn\_rcl\_claim\_mgmt.campaign\_phase.writer </td><td> sn\_rcl\_claim\_mgmt\_ca Corrective action charges sn\_rcl\_claim\_mgmt\_ca\_charges sn\_rcl\_claim\_mgmt\_rcp sn\_rcl\_claim\_mgmt\_phase\_task sn\_rcl\_claim\_mgmt\_rcp\_phase </td></tr><tr><td> Recall campaign phase </td><td> sn\_rcl\_claim\_mgmt.campaign\_phase.writersn\_rcl\_claim\_mgmt.campaign.viewer </td><td> sn\_rcl\_claim\_mgmt\_rcp\_phase sn\_rcl\_claim\_mgmt\_phase\_task </td></tr><tr><td> Product Non-conformance </td><td> sn\_mfg\_qm.product\_non\_conformance\_submittersn\_mfg\_qm.product\_non\_conformance\_case\_resolver sn\_mfg\_qm.product\_non\_conformance\_case\_triager </td><td> sn\_customerservice.case\_contributor\_creator sn\_dealer\_mgmt.dealer\_viewer sn\_customerservice.csm\_workspace\_user sn\_mfg\_qm.prd\_ncc\_creator sn\_customerservice.service\_organization\_contributor sn\_rm\_core.correction\_action\_creator playbook.agentic\_workflow\_user sn\_customerservice.requester knowledge sn\_customerservice.customer\_data\_viewer sn\_prm.external\_partner\_associate sn\_mfg\_ai\_agents.submitter\_ai\_playbook sn\_rm\_core.copq\_exp\_line\_creator sn\_rm\_core.issue\_cause\_creator sn\_mfg\_qm.impacted\_asset\_creator sn\_align\_core.apw\_user sn\_rm\_core.rem\_action\_creator sn\_mfg\_qm.product\_non\_conformance\_case\_triager sn\_rm\_core.copq\_planned\_line\_charge\_creator sn\_rm\_core.copq\_exp\_line\_creator sn\_rm\_core.containment\_action\_creator sn\_rm\_core.rem\_action\_plan\_creator personalize\_choices sn\_rm\_core.task\_cause\_association\_creator sn\_rm\_core.cause\_action\_plan\_creator sn\_mfg\_qm.impacted\_asset\_action\_creator sn\_mfg\_qm.prd\_qi\_viewer </td></tr><tr><td> Quality Issue Management </td><td> sn\_mfg\_qm.product\_quality\_investigation\_membersn\_mfg\_qm.product\_quality\_investigation\_lead sn\_mfg\_qm.quality\_issue\_mgmt\_admin </td><td> sn\_rm\_core.copq\_exp\_line\_creator sn\_mfg\_qm.impacted\_asset\_creator sn\_mfg\_qm.impacted\_asset\_action\_creator sn\_rm\_core.corrective\_action\_creator sn\_rm\_core.correction\_action\_viewer sn\_rm\_core.rca\_task\_creator sn\_rm\_core.issue\_cause\_creator sn\_customerservice.csm\_workspace\_user sn\_rm\_core.preventive\_action\_creator knowledge sn\_mfg\_qm.prd\_qi\_writer sn\_mfg\_qm.prd\_qi\_task\_writer sn\_rm\_core.rem\_action\_creator sn\_rm\_core.cause\_action\_plan\_creator sn\_mfg\_qm.prd\_ncc\_viewer sn\_mfg\_qm.prd\_ncc\_task\_viewer sn\_rm\_core.copq\_planned\_line\_charge\_creator sn\_align\_core.apw\_user sn\_rm\_core.task\_cause\_association\_creator sn\_mfg\_qm.stakeholder\_viewer sn\_rm\_core.rem\_action\_plan\_creator sn\_rm\_core.cause\_action\_creator sn\_customerservice.case\_contributor\_viewer sn\_rm\_core.containment\_action\_creator sn\_rm\_core.copq\_fin\_req\_creator sn\_mfg\_qm.prd\_qi\_task\_creator sn\_mfg\_qm.stakeholder\_creator sn\_mfg\_qm.prd\_qi\_creator sn\_mfg\_qm.product\_quality\_investigation\_member sn\_mfg\_qm.remediation\_plan\_approver sn\_mfg\_qm.product\_quality\_investigation\_lead sla\_admin sn\_mfg\_qm.finance\_approver sn\_mfg\_qm.product\_non\_conformance\_case\_resolver </td></tr></tbody> </table>## System roles containing granular responsibility roles <table id="table_afj_5k2_bhc"><thead><tr><th> System roles </th><th> Granular roles </th></tr></thead><tbody><tr><td> Recall Manager \[sn\_rcal\_claim\_mgmt.recall\_manager\] </td><td> sn\_rcl\_claim\_mgmt.campaign.creatorsn\_rcl\_claim\_mgmt.campaign.viewer sn\_rcl\_claim\_mgmt.campaign.writer sn\_rcl\_claim\_mgmt.campaign\_phase.writer </td></tr><tr><td> Recall Phase Owner \[sn\_rcl\_claim\_mgmt.recall\_phase\_owner\] </td><td> sn\_rcl\_claim\_mgmt.campaign\_phase.writersn\_rcl\_claim\_mgmt.campaign.viewer </td></tr><tr><td> Warranty Specialist \[sn\_claim\_cmn.warranty\_specialist\] </td><td> financial\_mgmt\_user sn\_customerservice\_agent sn\_dealer\_mgmt.dealer\_viewer sn\_mfg\_cmn.navigation\_menu sn\_prd\_pm.product\_catalog\_viewer sn\_prm.enterprise\_partner\_agent sn\_repr\_claim\_mgmt.claim\_viewer sn\_repr\_claim\_mgmt.navigation\_menu sn\_repr\_claim\_mgmt.pre\_auth\_navigation\_menu sn\_repr\_claim\_mgmt.repair\_pre\_auth\_charge\_creator sn\_repr\_claim\_mgmt.repair\_pre\_auth\_writer </td></tr></tbody> </table>
| title | Granular roles and entities |
| description | Module-level granular roles have been added to facilitate defining and configuring the responsibility framework. These roles enable tasks to be performed without creating custom access control lists \(ACLs\) on the target table when a responsibility ACL exists. This update aims to provide a more direct and declarative migration process. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/manufacturing/mco-granular-roles-and-entities.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Assign rolesConfigureManufacturing Commercial Operations |