Create an impacted asset

task australia Updated Sep 10, 2026 1 min read mco-impacted-asset.md

Identify an impacted asset that must be replaced or recalled.

Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager

Procedure

Navigate to Workspaces > CRM Workspace > Lists > Recall Management > My Campaigns > Impacted asset.
Select New.

On the form, fill in the fields.

Fields	Description
Recall campaign	Name of the recall campaign.
Recall campaign phase	Recall campaign phase that you want to recall.
Repair claim case	Repair claim case number.
Asset	Asset that you want to recall.
Install base	Install base item.

Select Save.

Parent Topic:Create a campaign

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---
title: Create an impacted asset
description: Identify an impacted asset that must be replaced or recalled.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-impacted-asset.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a campaign, Recall management, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create an impacted asset

Identify an impacted asset that must be replaced or recalled.

## Before you begin

Role required: sn\_rcl\_claim\_mgmt.recall\_manager

## Procedure

1.  Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **Lists** &gt; **Recall Management** &gt; **My Campaigns** &gt; **Impacted asset**.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Fields|Description|
    |------|-----------|
    |Recall campaign|Name of the recall campaign.|
    |Recall campaign phase|Recall campaign phase that you want to recall.|
    |Repair claim case|Repair claim case number.|
    |Asset|Asset that you want to recall.|
    |Install base|Install base item.|

4.  Select **Save**.


**Parent Topic:**[Create a campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rc-my-campaigns.md)