Look up an asset or claim by its serial number

---
title: Look up an asset or claim by its serial number
description: Look up the serial number of the asset or claim details in the dealer portal. View the item for recall and sales promotion claims.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-lookup.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [serial number lookup, dealer portal, asset lookup, claim lookup, recall, sales promotion claim, install base]
breadcrumb: [Dealer portal, Use, Manufacturing Commercial Operations]
---

# Look up an asset or claim by its serial number

Look up the serial number of the asset or claim details in the dealer portal. View the item for recall and sales promotion claims.

## Before you begin

Role required: sn\_dealer\_mgmt.dealer\_service\_advisor

## Procedure

1.  Navigate to **Dealer Portal** > **Lookup by serial number**.

2.  Enter the serial number.

3.  Select **Search**.

    The page displays the claim details of that serial number. It includes **Submitted claims**, **Active recalls**, and **Details**.

4.  View the relevant details.

    -   To view the claims submitted for that product or asset, select **Submitted claims**.
    -   To view a recall performed on the product or asset, select **Active recalls**.
    -   To view the install base form view, select **Details**.