ServiceNow Otto skills for Manufacturing Commercial Operations
concept australia Updated Oct 2, 2026 1 min read mco-otto-skills.md
Review the generative AI skills available for Manufacturing Commercial Operations, what each one does, and where to use it.
The following skills are available for Manufacturing Commercial Operations. Skills are generated on the record page and, where activated, in the ServiceNow Otto panel.
| Skill | What it does | Reference |
|---|---|---|
| Recall corrective actions | Helps warranty reviewers understand fraud and pricing check results with clear findings, per-charge reasoning, and next-step guidance. | Create recall corrective actions using ServiceNow Otto for MCO |
| Summarize fraudulent claim detection | Identifies fraudulent warranty claims by detecting duplicate or similar claims, reused dealer images, mismatched or incomplete supporting documents, inconsistent usage data, and abnormal spikes in claim volume. | Summarize fraudulent claim detection using agents |
| Quality case summarization | Generates short and detailed summaries of quality cases. Summaries capture root cause, corrective and containment actions, their effectiveness, and deadline compliance. | Resolve a product non-conformance case playbook |
| Recommend quality assignment and actions | Finds similar resolved quality issues and uses them to recommend the right owner, corrective actions, and containment steps for a new issue. | Resolve a product non-conformance case playbook |
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--- title: ServiceNow Otto skills for Manufacturing Commercial Operations description: Review the generative AI skills available for Manufacturing Commercial Operations, what each one does, and where to use it. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-otto-skills.html release: australia topic_type: concept last_updated: "2026-10-02" reading_time_minutes: 1 breadcrumb: [AI in Manufacturing Commercial Operations, Explore, Manufacturing Commercial Operations] --- # ServiceNow Otto skills for Manufacturing Commercial Operations Review the generative AI skills available for Manufacturing Commercial Operations, what each one does, and where to use it. The following skills are available for Manufacturing Commercial Operations. Skills are generated on the record page and, where activated, in the ServiceNow Otto panel. |Skill|What it does|Reference| |-----|------------|---------| |Recall corrective actions|Helps warranty reviewers understand fraud and pricing check results with clear findings, per-charge reasoning, and next-step guidance.|[Create recall corrective actions using ServiceNow Otto for MCO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/execute-recall-campaigns.md)| |Summarize fraudulent claim detection|Identifies fraudulent warranty claims by detecting duplicate or similar claims, reused dealer images, mismatched or incomplete supporting documents, inconsistent usage data, and abnormal spikes in claim volume.|[Summarize fraudulent claim detection using agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-summarize-fraudulent-claim-detection.md)| |Quality case summarization|Generates short and detailed summaries of quality cases. Summaries capture root cause, corrective and containment actions, their effectiveness, and deadline compliance.|[Resolve a product non-conformance case playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-resolve-a-pnc-case-playbook.md)| |Recommend quality assignment and actions|Finds similar resolved quality issues and uses them to recommend the right owner, corrective actions, and containment steps for a new issue.|[Resolve a product non-conformance case playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-resolve-a-pnc-case-playbook.md)|
| title | ServiceNow Otto skills for Manufacturing Commercial Operations |
| description | Review the generative AI skills available for Manufacturing Commercial Operations, what each one does, and where to use it. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/manufacturing/mco-otto-skills.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-10-02 |
| reading_time_minutes | 1 |
| breadcrumb | AI in Manufacturing Commercial OperationsExploreManufacturing Commercial Operations |