Pre-authorization job details form
The pre-authorization job form enables you to enter the warranty, labor, and part details.
|
Field |
Description |
|---|---|
|
Warranty | |
|
Note: Fields under the Warranty section are displayed when you select the Warranty claim option type under Add claim jobs. | |
|
Casual part |
Part number of the product that is repaired. |
|
Pre-auth case line |
Select the required pre-auth case line.Only the approved charge lines are displayed. |
|
Repair action |
Repair action type. Options are:- Repair
|
|
Issue description |
Name of the product that has the issue. |
|
Proposed repair details |
Short description of the repair details. |
|
Parts | |
|
Part number |
Part number that is repaired, replaced, or upgraded. It’s fetched from the product model. |
|
Casual part replacement |
Casual part replacement is enabled only if you select repair action as replacement or if remedy type contains replacement for recall claim job. |
|
Quantity |
Quantity of assets that are repaired. Unit of measure is configurable. Available options are:- Case
|
|
Base amount |
Base amount of the part. It is without tax. |
|
Tax rate |
Tax rate. |
|
Claimed amount |
Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.For example: |
|
Labor | |
|
Labor code |
Labor code. It’s the main data for implementation. |
|
Duration |
Time required to repair or replace the part or product. Unit of measure includes:- Year
|
|
Base amount |
Base amount of the labor work performed. It is without tax. |
|
Tax rate |
Tax rate. |
|
Claimed amount |
Claimed amount.This amount is calculated based on the base amount, quantity, and tax rate. For example: |
|
External services | |
|
Description |
Details of the external services taken for the repair or replacement of the part. |
|
Base amount |
Base amount of the external service taken. It is without tax. |
|
Tax rate |
The tax rate. |
|
Claimed amount |
Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: |
|
Miscellaneous | |
|
Description |
Details of the miscellaneous services. |
|
Base amount |
Base amount for any miscellaneous services. |
|
Tax rate |
Tax rate. |
|
Claimed amount |
Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: |
|
Claimed amount |
Total amount claimed for this job. It includes:- Parts claimed amount
|
|
Attachments |
Attachments that support your claims. |
|
Pre-approval requested amount |
Total amount claimed includes parts, labor, external services, and miscellaneous items. |
Related topics
--- title: Pre-authorization job details form description: The pre-authorization job form enables you to enter the warranty, labor, and part details. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-pre-auth-job-details-form.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Repair form, Reference, Manufacturing Commercial Operations] --- # Pre-authorization job details form The pre-authorization job form enables you to enter the warranty, labor, and part details. <table id="table_dhw_nkd_bhc"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td class="subhead" colspan="2"> Warranty </td></tr><tr><td colspan="2"> **Note:** Fields under the Warranty section are displayed when you select the Warranty claim option type under Add claim jobs. </td></tr><tr><td> Casual part </td><td> Part number of the product that is repaired. </td></tr><tr><td> Pre-auth case line </td><td> Select the required pre-auth case line.Only the approved charge lines are displayed. </td></tr><tr><td> Repair action </td><td> Repair action type. Options are:- Repair - Replacement - Software update </td></tr><tr><td> Issue description </td><td> Name of the product that has the issue. </td></tr><tr><td> Proposed repair details </td><td> Short description of the repair details. </td></tr><tr><td class="subhead" colspan="2"> Parts </td></tr><tr><td> Part number </td><td> Part number that is repaired, replaced, or upgraded. It’s fetched from the product model. </td></tr><tr><td> Casual part replacement </td><td> Casual part replacement is enabled only if you select repair action as replacement or if remedy type contains replacement for recall claim job. </td></tr><tr><td> Quantity </td><td> Quantity of assets that are repaired. Unit of measure is configurable. Available options are:- Case - Pack - Carton - Kit - Each - Bundle - Box </td></tr><tr><td> Base amount </td><td> Base amount of the part. It is without tax. </td></tr><tr><td> Tax rate </td><td> Tax rate. </td></tr><tr><td> Claimed amount </td><td> Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.For example: `base amount * quantity + tax rate`. </td></tr><tr><td class="subhead" colspan="2"> Labor </td></tr><tr><td> Labor code </td><td> Labor code. It’s the main data for implementation. </td></tr><tr><td> Duration </td><td> Time required to repair or replace the part or product. Unit of measure includes:- Year - Hours - Month - Days </td></tr><tr><td> Base amount </td><td> Base amount of the labor work performed. It is without tax. </td></tr><tr><td> Tax rate </td><td> Tax rate. </td></tr><tr><td> Claimed amount </td><td> Claimed amount.This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. </td></tr><tr><td class="subhead" colspan="2"> External services </td></tr><tr><td> Description </td><td> Details of the external services taken for the repair or replacement of the part. </td></tr><tr><td> Base amount </td><td> Base amount of the external service taken. It is without tax. </td></tr><tr><td> Tax rate </td><td> The tax rate. </td></tr><tr><td> Claimed amount </td><td> Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. </td></tr><tr><td class="Subhead" colspan="2"> Miscellaneous </td></tr><tr><td> Description </td><td> Details of the miscellaneous services. </td></tr><tr><td> Base amount </td><td> Base amount for any miscellaneous services. </td></tr><tr><td> Tax rate </td><td> Tax rate. </td></tr><tr><td> Claimed amount </td><td> Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. </td></tr><tr><td> Claimed amount </td><td> Total amount claimed for this job. It includes:- Parts claimed amount - Labor claimed amount - External services claimed amount - Miscellaneous claimed amount </td></tr><tr><td> Attachments </td><td> Attachments that support your claims. </td></tr><tr><td> Pre-approval requested amount </td><td> Total amount claimed includes parts, labor, external services, and miscellaneous items. </td></tr></tbody> </table>**Parent Topic:**[Repair form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/repair-form.md) **Related topics** [Create a pre-authorization request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agents-create-pre-auth-request.md)
| title | Pre-authorization job details form |
| description | The pre-authorization job form enables you to enter the warranty, labor, and part details. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/manufacturing/mco-pre-auth-job-details-form.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Repair formReferenceManufacturing Commercial Operations |