Create a preventive action

---
title: Create a preventive action
description: Create a preventive action for product quality issue case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-preventive-action.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [preventive action, product quality issue, quality issue management, product non-conformance, Manufacturing Commercial Operations]
breadcrumb: [Create a product quality investigation, Product quality investigation, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a preventive action

Create a preventive action for product quality issue case.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Workspaces** > **CRM Workspace** > **List** > **Product Quality Investigation** > **Preventive Action**.

2.  Select **New**.

3.  On the Preventive Action form, fill in the fields.

    For a description of the field values, see [Preventive action form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-preventive-action-form.md).

4.  Select **Save**.


**Parent Topic:**[Create a product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-product-quality-investigation.md)

**Related topics**  


[Create a CoPQ expense line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-copq-expense-line.md)

[Impacted asset action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-impacted-asset-action.md)