Create a product non-conformance case

task australia Updated Sep 10, 2026 1 min read mco-product-non-conformance-case-task.md

Create a non-conformance case report for products that had an issue.

Before you begin

Role required: Quality Issue Management Admin or Product Non-conformance Triager (sn_mfg_qm.product_non_conformance_case_triager)

Procedure

Navigate to Workspaces > CRM Workspace > List > Product Non Conformance Case.
Select New.
On the Product Non-conformance Case form, fill in the fields.

For a description of the field values, see Product details form.
Select Save.
Select Submit.

The State move from Draft to New.
The Assignment group and Assigned to are auto-populated.

Assigned to is the manager of the Assignment group. It can be reassigned to any of the available user.
On the related list, the Product Non Conformance Case Tasks are created.

Note: The PNCC tasks are auto created.
On the Product Non Conformance Case task form, fill in the fields.

For a description of the field values, see Product non-conformance case task form.
Select Save.
Select one of the following option.
- Cancel Case
- Close Case
- Update
- Update with Lens
- Assign to me
Select Save.

Parent Topic:Product non-conformance

63 lines · 2.2 KB Wrap lines

---
title: Create a product non-conformance case
description: Create a non-conformance case report for products that had an issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-product-non-conformance-case-task.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Product non-conformance, Product non-conformance, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a product non-conformance case

Create a non-conformance case report for products that had an issue.

## Before you begin

Role required: Quality Issue Management Admin or Product Non-conformance Triager \(sn\_mfg\_qm.product\_non\_conformance\_case\_triager\)

## Procedure

1.  Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **List** &gt; **Product Non Conformance Case**.

2.  Select **New**.

3.  On the Product Non-conformance Case form, fill in the fields.

    For a description of the field values, see [Product details form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-non-conformance-case-form.md).

4.  Select **Save**.

5.  Select **Submit**.

    The **State** move from Draft to **New**.

6.  The **Assignment group** and **Assigned to** are auto-populated.

    **Assigned to** is the manager of the Assignment group. It can be reassigned to any of the available user.

7.  On the related list, the **Product Non Conformance Case Tasks** are created.

    **Note:** The PNCC tasks are auto created.

8.  On the Product Non Conformance Case task form, fill in the fields.

    For a description of the field values, see [Product non-conformance case task form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-non-conformance-case-task-form.md).

9.  Select **Save**.

10. Select one of the following option.

    -   Cancel Case
    -   Close Case
    -   Update
    -   Update with Lens
    -   Assign to me
11. Select **Save**.


**Parent Topic:**[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-related-lists-product-non-conformance.md)