Product non-conformance

---
title: Product non-conformance
description: The Agents workspace enables you to create and view product non-conformance cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-product-non-conformances.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [MCO workspace, Use, Manufacturing Commercial Operations]
---

# Product non-conformance

The Agents workspace enables you to create and view product non-conformance cases.

-   **[Resolve a product non-conformance case playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-resolve-a-pnc-case-playbook.md)**  
Use the guided product non-conformance case playbook to create a case, apply corrections, manage batch containment, and close the case with a resolution.
-   **[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-related-lists-product-non-conformance.md)**  
In the workspace, you can use the product non-conformance related list to log the case.
-   **[View a product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-view-a-product-non-conformance.md)**  
Review submitted product non-conformance cases to track their status and resolution.

**Parent Topic:**[Using MCO workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agent-management.md)