Product quality investigation form

reference australia Updated Sep 10, 2026 1 min read mco-product-quality-investigation-form.md

The PQI form enables you to add the investigation details.

Field	Description
Number	Product quality investigation case task number is automatically generated. The number starts with PQI and incremented for every new report.
Issue severity	Choose the severity of the product quality investigation from the options:- Critical Major Moderate Minor
Issue type	Choose the category of the product quality investigation, which helps classify the nature of the issue for accurate tracking and resolution.- Design Process Supplier Material Logistics Documentation
Owner	Select the user responsible for the product quality investigation.
Product model	Select the product model.
Problem solving methodology	Select the type of methodology to solve the problem:- 8D: A comprehensive, team-based approach for complex issues (plan, team, describe, contain, root cause, correct, prevent, recognize) 4D: A phased approach for solving issues (Describe, contain, correct, close) Other
State	Choose the state of the PQI.- Draft New In progress Closed complete Closed canceled Closed incomplete
Priority	Choose the priority of the PQI.
Assignment group	Organizational units or teams responsible for handling specific tasks, cases, or issues.
Assigned to	User to whom the non-conformance case has been assigned.
Total estimated cost	Enter the total estimated cost of the PQI case.
Total actual cost	Enter the total actual cost of the PQI case.
Short description	Enter a short description on the PQI case.
Description	Enter the detailed description of the PQI.
Escape point	Identify the escape point, which is the nearest stage in the process where the root cause could have been detected but was overlooked.
Report summary	Enter the summary of the PQI report.

**Parent Topic:**[Quality issue management form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-qim-form.md)

Related topics

Create a product quality investigation

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---
title: Product quality investigation form
description: The PQI form enables you to add the investigation details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-product-quality-investigation-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Quality issue management form, Reference, Manufacturing Commercial Operations]
---

# Product quality investigation form

The PQI form enables you to add the investigation details.

<table id="table_v5g_52g_xhc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

Product quality investigation case task number is automatically generated. The number starts with PQI and incremented for every new report.

</td></tr><tr><td>

Issue severity

</td><td>

Choose the severity of the product quality investigation from the options:-   Critical
-   Major
-   Moderate
-   Minor

</td></tr><tr><td>

Issue type

</td><td>

Choose the category of the product quality investigation, which helps classify the nature of the issue for accurate tracking and resolution.-   Design
-   Process
-   Supplier
-   Material
-   Logistics
-   Documentation

</td></tr><tr><td>

Owner

</td><td>

Select the user responsible for the product quality investigation.

</td></tr><tr><td>

Product model

</td><td>

Select the product model.

</td></tr><tr><td>

Problem solving methodology

</td><td>

Select the type of methodology to solve the problem:-   8D: A comprehensive, team-based approach for complex issues \(plan, team, describe, contain, root cause, correct, prevent, recognize\)
-   4D: A phased approach for solving issues \(Describe, contain, correct, close\)
-   Other

</td></tr><tr><td>

State

</td><td>

Choose the state of the PQI.-   Draft
-   New
-   In progress
-   Closed complete
-   Closed canceled
-   Closed incomplete

</td></tr><tr><td>

Priority

</td><td>

Choose the priority of the PQI.

</td></tr><tr><td>

Assignment group

</td><td>

Organizational units or teams responsible for handling specific tasks, cases, or issues.

</td></tr><tr><td>

Assigned to

</td><td>

User to whom the non-conformance case has been assigned.

</td></tr><tr><td>

Total estimated cost

</td><td>

Enter the total estimated cost of the PQI case.

</td></tr><tr><td>

Total actual cost

</td><td>

Enter the total actual cost of the PQI case.

</td></tr><tr><td>

Short description

</td><td>

Enter a short description on the PQI case.

</td></tr><tr><td>

Description

</td><td>

Enter the detailed description of the PQI.

</td></tr><tr><td>

Escape point

</td><td>

Identify the escape point, which is the nearest stage in the process where the root cause could have been detected but was overlooked.

</td></tr><tr><td>

Report summary

</td><td>

Enter the summary of the PQI report.

</td></tr></tbody>
</table>**Parent Topic:**[Quality issue management form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-qim-form.md)

**Related topics**  


[Create a product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-product-quality-investigation.md)