Quality issue management data model

---
title: Quality issue management data model
description: The quality issue management \(QIM\) framework helps original equipment manufacturers \(OEMs\) centralize non-conformance data and act on root causes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-quality-issue-management-data-model.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [quality issue management, QIM, non-conformance, root cause analysis, corrective and preventive actions, CAPA]
breadcrumb: [Data model, Reference, Manufacturing Commercial Operations]
---

# Quality issue management data model

The quality issue management \(QIM\) framework helps original equipment manufacturers \(OEMs\) centralize non-conformance data and act on root causes.

The QIM brings together quality data, workflows, and stakeholders into a single system of record. This approach centralizes visibility into issue status, tracks resolution progress, assigns accountability for corrective actions, and supports continuous improvement efforts.

The QIM involves the following tasks:

-   Issue detection and logging
-   Root cause analysis
-   Corrective and preventive actions \(CAPA\)
-   Outcome monitoring
-   Documentation

\[Omitted image "Data-model-QIM.png"\] Alt text: Diagram of the quality issue management data model, showing relationships between issue records, root cause analysis, and corrective actions

-   **[Quality issue management tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-quality-issue-management-tables.md)**  
The QIM feature adds and modifies database tables in Manufacturing Commercial Operations for case management and root cause analysis.

**Parent Topic:**[Data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/data-model.md)