Quality issue management tables
The QIM feature adds and modifies database tables in Manufacturing Commercial Operations for case management and root cause analysis.
QIM tables
The QIM feature adds or modifies the existing tables:
- Task [sn_customerservice_task]
- Planning item [sn_align_core_planning_item]
- Expense line [fm_expense_line]
- Case
- Complaint case [sn_complaint_case]
The QIM feature adds the following tables.
|
Label |
Description |
|---|---|
|
Stakeholder[sn_mfg_qm_stakeholder] |
Defines stakeholders for an issue with assigned RACI role and responsibility mapping. |
|
Product Quality Investigation Task[sn_mfg_qm_prd_qi_task] |
Creates tasks for performing activities related to studying and gathering further information about the quality issue. |
|
Product Quality Investigation[sn_mfg_qm_prd_qi] |
Stores the manufacturing quality issues that require deeper analysis. |
|
Root Cause Analysis Task[sn_rm_core_rca_task] |
Captures and manages the individual tasks created as part of a Root Cause Analysis (RCA) process. |
|
Task Cause Association[sn_rm_core_task_cause_assoc] |
Associates tasks and RCA records with identified causes, including type classification. |
|
Cause Category[sn_rm_core_cause_category] |
Defines hierarchical categories for classifying issue causes. |
|
Issue Cause[sn_rm_core_issue_cause] |
Captures cause identified for an issue, with category and external reference. |
|
Cause Action Plan[sn_rm_core_cause_action_plan] |
Links a cause to its defined action plan. |
|
Cause Action[sn_rm_core_cause_action] |
Associates a cause with the actions addressing it. |
|
Remediation Action[sn_rm_core_rem_action] |
Stores the investigation related information. |
|
Correction Action[sn_rm_core_correction_action] |
Captures immediate actions taken to correct an identified issue. |
|
Containment Action[sn_rm_core_containment_action] |
Tracks short-term measures to contain or limit the impact of an issue. |
|
Corrective Action[sn_rm_core_corrective_action] |
Defines long-term actions implemented to eliminate the root cause of an issue. |
|
Preventive Action[sn_rm_core_preventive_action] |
Specifies proactive measures to avoid recurrence or future issues. |
|
CoPQ Planned Line Charge[sn_rm_core_copq_planned_line_charge] |
Defines planned cost line items for cost of poor quality (CoPQ) financial requests, with unit cost, quantity, and type. |
|
CoPQ Financial Request[sn_rm_core_copq_fin_req] |
Manages financial requests for CoPQ, including approvals. |
|
CoPQ Expense Line[sn_rm_core_copq_exp_line] |
Captures actual cost entries linked to an action. |
|
Product Non-conformance Case[sn_mfg_qm_prd_ncc] |
Stores details of functional deviation/non-conformance of a product. |
|
Product Non-conformance Case Task[sn_mfg_qm_prd_ncc_task] |
Creates task for performing activities related to studying and analyzing NC Case. |
|
Impacted Asset[sn_mfg_qm_impacted_asset] |
Tracks assets impacted by a reported issue, including their status and linkage to install base records. |
|
Impacted Asset Action[sn_mfg_qm_impacted_asset_action] |
Links actions to impacted assets for issue resolution tracking. |
--- title: Quality issue management tables description: The QIM feature adds and modifies database tables in Manufacturing Commercial Operations for case management and root cause analysis. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-quality-issue-management-tables.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Quality issue management data model, Data model, Reference, Manufacturing Commercial Operations] --- # Quality issue management tables The QIM feature adds and modifies database tables in Manufacturing Commercial Operations for case management and root cause analysis. ## QIM tables The QIM feature adds or modifies the existing tables: - Task \[sn\_customerservice\_task\] - Planning item \[sn\_align\_core\_planning\_item\] - Expense line \[fm\_expense\_line\] - Case - Complaint case \[sn\_complaint\_case\] The QIM feature adds the following tables. <table id="table_mrd_cmf_whc"><thead><tr><th> Label </th><th> Description </th></tr></thead><tbody><tr><td> Stakeholder\[sn\_mfg\_qm\_stakeholder\] </td><td> Defines stakeholders for an issue with assigned RACI role and responsibility mapping. </td></tr><tr><td> Product Quality Investigation Task\[sn\_mfg\_qm\_prd\_qi\_task\] </td><td> Creates tasks for performing activities related to studying and gathering further information about the quality issue. </td></tr><tr><td> Product Quality Investigation\[sn\_mfg\_qm\_prd\_qi\] </td><td> Stores the manufacturing quality issues that require deeper analysis. </td></tr><tr><td> Root Cause Analysis Task\[sn\_rm\_core\_rca\_task\] </td><td> Captures and manages the individual tasks created as part of a Root Cause Analysis \(RCA\) process. </td></tr><tr><td> Task Cause Association\[sn\_rm\_core\_task\_cause\_assoc\] </td><td> Associates tasks and RCA records with identified causes, including type classification. </td></tr><tr><td> Cause Category\[sn\_rm\_core\_cause\_category\] </td><td> Defines hierarchical categories for classifying issue causes. </td></tr><tr><td> Issue Cause\[sn\_rm\_core\_issue\_cause\] </td><td> Captures cause identified for an issue, with category and external reference. </td></tr><tr><td> Cause Action Plan\[sn\_rm\_core\_cause\_action\_plan\] </td><td> Links a cause to its defined action plan. </td></tr><tr><td> Cause Action\[sn\_rm\_core\_cause\_action\] </td><td> Associates a cause with the actions addressing it. </td></tr><tr><td> Remediation Action\[sn\_rm\_core\_rem\_action\] </td><td> Stores the investigation related information. </td></tr><tr><td> Correction Action\[sn\_rm\_core\_correction\_action\] </td><td> Captures immediate actions taken to correct an identified issue. </td></tr><tr><td> Containment Action\[sn\_rm\_core\_containment\_action\] </td><td> Tracks short-term measures to contain or limit the impact of an issue. </td></tr><tr><td> Corrective Action\[sn\_rm\_core\_corrective\_action\] </td><td> Defines long-term actions implemented to eliminate the root cause of an issue. </td></tr><tr><td> Preventive Action\[sn\_rm\_core\_preventive\_action\] </td><td> Specifies proactive measures to avoid recurrence or future issues. </td></tr><tr><td> CoPQ Planned Line Charge\[sn\_rm\_core\_copq\_planned\_line\_charge\] </td><td> Defines planned cost line items for cost of poor quality \(CoPQ\) financial requests, with unit cost, quantity, and type. </td></tr><tr><td> CoPQ Financial Request\[sn\_rm\_core\_copq\_fin\_req\] </td><td> Manages financial requests for CoPQ, including approvals. </td></tr><tr><td> CoPQ Expense Line\[sn\_rm\_core\_copq\_exp\_line\] </td><td> Captures actual cost entries linked to an action. </td></tr><tr><td> Product Non-conformance Case\[sn\_mfg\_qm\_prd\_ncc\] </td><td> Stores details of functional deviation/non-conformance of a product. </td></tr><tr><td> Product Non-conformance Case Task\[sn\_mfg\_qm\_prd\_ncc\_task\] </td><td> Creates task for performing activities related to studying and analyzing NC Case. </td></tr><tr><td> Impacted Asset\[sn\_mfg\_qm\_impacted\_asset\] </td><td> Tracks assets impacted by a reported issue, including their status and linkage to install base records. </td></tr><tr><td> Impacted Asset Action\[sn\_mfg\_qm\_impacted\_asset\_action\] </td><td> Links actions to impacted assets for issue resolution tracking. </td></tr></tbody> </table>**Parent Topic:**[Quality issue management data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-quality-issue-management-data-model.md)
| title | Quality issue management tables |
| description | The QIM feature adds and modifies database tables in Manufacturing Commercial Operations for case management and root cause analysis. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/manufacturing/mco-quality-issue-management-tables.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Quality issue management data modelData modelReferenceManufacturing Commercial Operations |