Quality issue management

concept australia Updated Sep 10, 2026 1 min read mco-quality-issue-management.md

Quality issue management (QIM) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.

Quality Issue Management (QIM) comprises two integrated applications that work together to support your quality management needs.

Manufacturing quality management enables teams to track and resolve Non-Conformances (NCs) and Quality Issues (QIs) across products, assets, and operations. It does this by capturing problems, coordinating investigations, and fostering stakeholder collaboration.

[Omitted image "mco-quality-management-wf.png"] Alt text: Workflow for the Quality Management

Product non-conformance (PNC) management

The Product non-conformance (PNC) workspace provides a streamlined way to capture and address deviations when they occur.

The PNC workspace supports:

Review and route: assign issues to the appropriate stakeholders.
Correction actions: implement measures to resolve non-conformance.
Containment actions: avoid further impact while corrective actions are in progress.
Closure reporting: document resolution and formally close the issue.

Product quality investigation (PQI) management

Product quality investigation (PQI) provides an organized method to find, examine, and address problems with a product or service, including defects, non-conformances, or customer complaints. QIs require comprehensive investigation with multiple stakeholders.

The PQI workspace supports:

Root cause analysis: identify the underlying causes of defects.
Long-term resolution: implement corrective and preventive actions.
Continuous improvement: enhance processes to avoid recurrence.

Remediation core

The Remediation core enables organizations to identify root causes and implement structured remediation plans for both operational and financial issues. It supports quick fixes and long-term solutions to resolve issues efficiently and sustainably.

What to explore next

To learn more about configuring and using quality management, see:

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---
title: Quality issue management
description: Quality issue management \(QIM\) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-quality-issue-management.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Manufacturing Commercial Operations]
---

# Quality issue management

Quality issue management \(QIM\) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.

Quality Issue Management \(QIM\) comprises two integrated applications that work together to support your quality management needs.

Manufacturing quality management enables teams to track and resolve Non-Conformances \(NCs\) and Quality Issues \(QIs\) across products, assets, and operations. It does this by capturing problems, coordinating investigations, and fostering stakeholder collaboration.

\[Omitted image "mco-quality-management-wf.png"\] Alt text: Workflow for the Quality Management

## Product non-conformance \(PNC\) management

The Product non-conformance \(PNC\) workspace provides a streamlined way to capture and address deviations when they occur.

The PNC workspace supports:

-   Review and route: assign issues to the appropriate stakeholders.
-   Correction actions: implement measures to resolve non-conformance.
-   Containment actions: avoid further impact while corrective actions are in progress.
-   Closure reporting: document resolution and formally close the issue.

## Product quality investigation \(PQI\) management

Product quality investigation \(PQI\) provides an organized method to find, examine, and address problems with a product or service, including defects, non-conformances, or customer complaints. QIs require comprehensive investigation with multiple stakeholders.

The PQI workspace supports:

-   Root cause analysis: identify the underlying causes of defects.
-   Long-term resolution: implement corrective and preventive actions.
-   Continuous improvement: enhance processes to avoid recurrence.

## Remediation core

The Remediation core enables organizations to identify root causes and implement structured remediation plans for both operational and financial issues. It supports quick fixes and long-term solutions to resolve issues efficiently and sustainably.

## What to explore next

To learn more about configuring and using quality management, see:

-   [Quality issue management data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-quality-issue-management-data-model.md)
-   [Install Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/install-manufacturing-commercial-operations-core.md)
-   [Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-non-conformances.md)
-   [Product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-PQI-use.md)
-   [Remediation action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-remediation-action-plans.md)