Create a campaign

task australia Updated Sep 10, 2026 1 min read mco-rc-my-campaigns.md

Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.

Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager

Procedure

Navigate to Workspaces > CRM Workspace > Lists > Recall Management > My Campaigns.
Select New.
On the Recall campaign form, fill in the fields.

For a description of the field values, see Recall campaign form.
Select Save.

The recall campaign record is created.

The following actions are displayed:
- Import Impacted Assets: To import impacted assets, refer Importing impacted assets
- Initiate Recall Campaign: To change the recall campaign state from draft to in-progress, you must have at least one corrective action marked as In use. Only then can the campaign progress beyond the draft stage.
- Cancel Campaign: To cancel the recall campaign.

What to do next

Create Corrective actions.
Create Corrective action charges.
Select Initiate Recall Campaign to enable Recall Campaign Phases and Phase & Sub-phases.

Importing impacted assets
Recall campaign management enables you to import the impacted assets.
Campaign tasks
As an OEM, plan, manage, and execute a promotional effort.
Create recall corrective actions using ServiceNow Otto for MCO
Create recall corrective actions AI agent extracts the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.
Corrective actions
Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.
Create an impacted asset
Identify an impacted asset that must be replaced or recalled.
Plan and execute recall campaign phases and sub-phases using ServiceNow Otto
Plan and execute recall campaign phases and sub-phases AI agent enables product recall campaigns to generate and manage phase.
Recall a campaign phase
Create a recall campaign for a specific geography or a dealership.

Parent Topic:Recall management

64 lines · 4.3 KB Wrap lines

---
title: Create a campaign
description: Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-rc-my-campaigns.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Recall management, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a campaign

Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.

## Before you begin

Role required: sn\_rcl\_claim\_mgmt.recall\_manager

## Procedure

1. Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **Lists** &gt; **Recall Management** &gt; **My Campaigns**.

2. Select **New**.

3. On the Recall campaign form, fill in the fields.

For a description of the field values, see [Recall campaign form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-recall-campaign-form.md).

4. Select **Save**.

The recall campaign record is created.

The following actions are displayed:

- Import Impacted Assets: To import impacted assets, refer [Importing impacted assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco_importing_impacted_assets.md)
- Initiate Recall Campaign: To change the recall campaign state from draft to in-progress, you must have at least one corrective action marked as In use. Only then can the campaign progress beyond the draft stage.
- Cancel Campaign: To cancel the recall campaign.

## What to do next

1. Create [Corrective actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-corrective-actions.md).
2. Create [Corrective action charges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco_corrective_action_charges.md).
3. Select **Initiate Recall Campaign** to enable Recall Campaign Phases and Phase &amp; Sub-phases.

- **[Importing impacted assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco_importing_impacted_assets.md)**
Recall campaign management enables you to import the impacted assets.
- **[Campaign tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-campaign-tasks.md)**
As an OEM, plan, manage, and execute a promotional effort.
- **[Create recall corrective actions using ServiceNow Otto for MCO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/execute-recall-campaigns.md)**
Create recall corrective actions AI agent extracts the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.
- **[Corrective actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-corrective-actions.md)**
Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.
- **[Create an impacted asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-impacted-asset.md)**
Identify an impacted asset that must be replaced or recalled.
- **[Plan and execute recall campaign phases and sub-phases using ServiceNow Otto](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-plan-and-execute-recall-campaign-phases-and-subphases.md)**
Plan and execute recall campaign phases and sub-phases AI agent enables product recall campaigns to generate and manage phase.
- **[Recall a campaign phase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-recall-campaign-phases.md)**
Create a recall campaign for a specific geography or a dealership.

**Parent Topic:**[Recall management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-recall-management.md)