Implement a recall campaign set up

task australia Updated Sep 10, 2026 2 min read mco-recall-campaign-setup.md
Raw file servicenow.com

Set up a recall campaign to define corrective actions, identify impacted assets, create tracking phases, and control dealer visibility throughout the recall lifecycle.

Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager or admin

Procedure

  1. Review the entities and relationships within the Recall campaign data model, including tables added or modified by the recall claim plugin.

  2. Configure recall campaign: Complete the following tasks to set up the recall campaign in your environment.

    1. Install Manufacturing recall claim management [sn_rcl_claim_mgmt]: Install Manufacturing Commercial Operations.
    2. Set up product models and parts: and Configure product model.
    3. Set up assets and install base items: Configure assets and Configure install base item.
    4. Set up dealers: Set up dealer.
    5. Assign recall roles: Assigning roles in Manufacturing Commercial Operations.

  3. Work with recall campaign (OEM): Use the Agents (CRM) workspace to create and manage recall campaigns, phases, and claims.

    1. Create a recall campaign: Create a campaign.

    2. Define corrective action and charges: Corrective actions.

    3. Import impacted asset: Importing impacted assets.

    4. Create and manage campaign phases: Recall a campaign phase.

    5. Create phases and sub-phases: Create a phase and sub-phase in a recall campaign.

  4. Work with recall campaign (Dealer): Use the Dealer portal to submit and track recall claims.

Search documentation
Search document titles and file paths on the australia branch