Recall management

concept australia Updated Sep 10, 2026 1 min read mco-recall-management.md

Raw file servicenow.com

Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.

Tasks	Description
Create a campaign	Displays all the recall campaign that are assigned to the person logged in to the workspace.
View All campaigns	Displays all the recall campaign that are created by the OEM.
Create My campaign phases	Displays all the recall campaign phases that are assigned to the person logged in to the workspace.
Recall a campaign phase	Displays all the recall campaign phases that are created by the OEM.

Create a campaign
Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.
View All campaigns
View a recall campaign using the All campaigns form.
Create My campaign phases
Display the claims assigned to the person who has logged in to the workspace.
Merge two or more phases
Merge phases and sub-phases to reorganize and transfer assets.

Parent Topic:Using MCO workspace

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---
title: Recall management
description: Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-recall-management.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [MCO workspace, Use, Manufacturing Commercial Operations]
---

# Recall management

Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.

|Tasks|Description|
|-----|-----------|
|[Create a campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rc-my-campaigns.md)|Displays all the recall campaign that are assigned to the person logged in to the workspace.|
|[View All campaigns](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rc-all-campaigns.md)|Displays all the recall campaign that are created by the OEM.|
|[Create My campaign phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rc-my-campaign-phases.md)|Displays all the recall campaign phases that are assigned to the person logged in to the workspace.|
|[Recall a campaign phase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-recall-campaign-phases.md)|Displays all the recall campaign phases that are created by the OEM.|

-   **[Create a campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rc-my-campaigns.md)**  
Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.
-   **[View All campaigns](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rc-all-campaigns.md)**  
View a recall campaign using the All campaigns form.
-   **[Create My campaign phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rc-my-campaign-phases.md)**  
Display the claims assigned to the person who has logged in to the workspace.
-   **[Merge two or more phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco_merge_phases.md)**  
Merge phases and sub-phases to reorganize and transfer assets.

**Parent Topic:**[Using MCO workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agent-management.md)