Product non-conformance

concept australia Updated Sep 10, 2026 2 min read mco-related-lists-product-non-conformance.md

In the workspace, you can use the product non-conformance related list to log the case.

Related list	Description
Create a product non-conformance case	Create a non-conformance case task that has an issue.
Create a root cause analysis	Create a root cause analysis (RCA) of the case.
Associating a task cause	Associate the cause with the RCA for the root cause analysis.
Create a correction action	Create corrective actions.
Create a CoPQ expense line	Create the Cost of Poor Quality (CoPQ) expense line.
Create a containment action	Create containment actions.
Task SLA	Record the task SLA.
Create a parent-child relationship	Track similar or duplicate product non-conformance cases.

Create a product non-conformance case
Create a non-conformance case report for products that had an issue.
Create a root cause analysis
Create a root cause analysis (RCA) to identify the underlying cause of an issue and implement effective, long-term solutions.
Associating a task cause
Associate a cause to a RCA for the root cause analysis of the product non-conformance.
Create a correction action
Create a correction actions for the non-conformance report.
Create a CoPQ expense line
Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.
Impacted asset action
Create the list of assets that are impacted under non-conformance cases.
Create a containment action
Create a containment action report to address issues for the impacted assets.
Create a work order
When off-site work is required, create a work order to provide field service agents with the information they must fulfill the request. You can create a work order from scratch or from another existing work order.
Task SLA
Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.
Create a parent-child relationship
Create the relationship between parent and child and assign the type of relationship.
Schedule a meeting
Schedule a meeting from PNCC to coordinate follow-up actions with relevant stakeholders.

Parent Topic:Product non-conformance

Keywords product non-conformancerelated listcase taskroot cause analysisRCAcorrective actionscontainment actionsCost of Poor QualityCoPQtask SLAManufacturing Commercial Operations

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---
title: Product non-conformance
description: In the workspace, you can use the product non-conformance related list to log the case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-related-lists-product-non-conformance.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [product non-conformance, related list, case task, root cause analysis, RCA, corrective actions, containment actions, Cost of Poor Quality, CoPQ, task SLA, Manufacturing Commercial Operations]
breadcrumb: [Product non-conformance, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Product non-conformance

In the workspace, you can use the product non-conformance related list to log the case.

|Related list|Description|
|------------|-----------|
|[Create a product non-conformance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-non-conformance-case-task.md)|Create a non-conformance case task that has an issue.|
|[Create a root cause analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-root-cause-analysis-task.md)|Create a root cause analysis \(RCA\) of the case.|
|[Associating a task cause](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-task-cause-associations.md)|Associate the cause with the RCA for the root cause analysis.|
|[Create a correction action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-correction-actions.md)|Create corrective actions.|
|[Create a CoPQ expense line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-copq-expense-line.md)|Create the Cost of Poor Quality \(CoPQ\) expense line.|
|[Create a containment action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-containment-actions.md)|Create containment actions.|
|[Task SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-task-sla.md)|Record the task SLA.|
|[Create a parent-child relationship](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-relationships.md)|Track similar or duplicate product non-conformance cases.|

-   **[Create a product non-conformance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-non-conformance-case-task.md)**  
Create a non-conformance case report for products that had an issue.
-   **[Create a root cause analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-root-cause-analysis-task.md)**  
Create a root cause analysis \(RCA\) to identify the underlying cause of an issue and implement effective, long-term solutions.
-   **[Associating a task cause](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-task-cause-associations.md)**  
Associate a cause to a RCA for the root cause analysis of the product non-conformance.
-   **[Create a correction action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-correction-actions.md)**  
Create a correction actions for the non-conformance report.
-   **[Create a CoPQ expense line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-copq-expense-line.md)**  
Create CoPQ \(Cost of Poor Quality\) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.
-   **[Impacted asset action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-impacted-asset-action.md)**  
Create the list of assets that are impacted under non-conformance cases.
-   **[Create a containment action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-containment-actions.md)**  
Create a containment action report to address issues for the impacted assets.
-   **[Create a work order](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-work-order.md)**  
When off-site work is required, create a work order to provide field service agents with the information they must fulfill the request. You can create a work order from scratch or from another existing work order.
-   **[Task SLA](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-task-sla.md)**  
Create one or more Service Level Agreement \(SLA\) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.
-   **[Create a parent-child relationship](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-relationships.md)**  
Create the relationship between parent and child and assign the type of relationship.
-   **[Schedule a meeting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-schedule-meeting.md)**  
Schedule a meeting from PNCC to coordinate follow-up actions with relevant stakeholders.

**Parent Topic:**[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-product-non-conformances.md)