Report a product non-conformance

---
title: Report a product non-conformance
description: The report a product non-conformance form enables you to add the issue details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-report-a-product-non-conformance.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Quality issue management form, Reference, Manufacturing Commercial Operations]
---

# Report a product non-conformance

The report a product non-conformance form enables you to add the issue details.

<table id="table_qnv_5zj_k3c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Install Base

</td><td>

Install base item that has the issue.

</td></tr><tr><td>

Issue severity

</td><td>

Severity of the non-conformance case from the options:-   Critical
-   Major
-   Moderate
-   Minor

</td></tr><tr><td>

Issue type

</td><td>

Category of the non-conformance case, which helps classify the nature of the issue for accurate tracking and resolution.-   Design
-   Process
-   Supplier
-   Material
-   Logistics
-   Documentation

</td></tr><tr><td>

Priority

</td><td>

Priority of the non-conformance case.

</td></tr><tr><td>

Complaint type

</td><td>

Complaint type.-   Product
-   Location
-   Service
-   Delivery
-   Warranty
-   Installation

</td></tr><tr><td>

Short description

</td><td>

Short description on the non-conformance case.

</td></tr><tr><td>

Issue description

</td><td>

Issue description of the non-conformance case.

</td></tr><tr><td>

What is the problem about?

</td><td>

Description of the problem or incident in clear, concise terms.

</td></tr><tr><td>

Why is solving the problem important?

</td><td>

Outcome of solving the problem.

</td></tr><tr><td>

When did it occur and how often?

</td><td>

Timeline of the issue: When it was first detected, when it occurred, and the duration of its impact.

</td></tr><tr><td>

Where did it occur?

</td><td>

Location of the issue.

</td></tr><tr><td>

Who first reported the problem?

</td><td>

Individuals or teams involved in the issue or affected by it.

</td></tr><tr><td>

How many parts/units/customers are affected?

</td><td>

Number of parts or customer affected by this issue.

</td></tr><tr><td>

How was the problem first detected?

</td><td>

How the problem was detected.

</td></tr><tr><td>

Additional comments and changes

</td><td>

Additional notes, it any.

</td></tr></tbody>
</table>**Parent Topic:**[Quality issue management form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-qim-form.md)