Report an issue manually

---
title: Report an issue manually
description: Create an issue report for the product non-conformance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-report-an-issue.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Quality issue management for the dealer, Dealer portal, Use, Manufacturing Commercial Operations]
---

# Report an issue manually

Create an issue report for the product non-conformance.

## Before you begin

Role required: Product Non-conformance Submitter \(sn\_mfg\_qm.product\_non\_conformance\_submitter\)

## About this task

This task appears only when ServiceNow Otto Otto capabilities are not available.

## Procedure

1.  Navigate to **Dealer Portal** > **Catalogs** > **Categories** > **Quality issues** > **Report a product non-conformance**.

2.  On the Report a product non-conformance form, fill in the fields.

    For a description of the field values, see [Report a product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-report-a-product-non-conformance.md).

3.  Select **Choose a file**, to upload any available documents or images.

4.  Select **Submit**.

5.  In the **Correction actions** tab, **Correction action** can be viewed.